VIPeak Frequently Asked Questions

What is VIPeak?

VIPeak is The North Face’s free loyalty program. Members get 10% off their first online order, early access to limited-edition products, member-only sales, and earn Points on every purchase to get Rewards.

Does VIPeak cost money?

VIPeak is absolutely free to join. Woo hoo!

How do I earn Points?

Members earn Points on every purchase at a The North Face owned store and Outlet in the US and Canada.

In the US, you will earn 10 Points for every $1 spent online and in stores and 5 Points for every $1 spent at The North Face Outlets.

You can also earn Points when you:

  • Download The North Face mobile app (US only) - 500 Points
  • Explore National Parks and Monuments, and The North Face stores and Outlets, and check in here with our iOs mobile app (US only) - 25-50 Points
  • Bring your own bag while shopping in-store – 100 Points
  • Refer friends to join VIPeak using your personal referral link found in your Member dashboard - 100 Points per referral

We’re always adding new ways to earn Points, so keep your eyes open for more ways to earn Points for living The North Face way.

How do I check my VIPeak point balance?

Check your points balance by signing in at thenorthface.com then go to My Account. Here, tap the VIPeak Rewards tab. This is your Member dashboard. Here you can access your Point balance, any Rewards available to use, and more ways to earn Points.

You can also access My Account and your Member dashboard by signing into your account on The North Face iOS mobile app.

I joined VIPeak in a store or at an event. Do I have an online account?

If you signed up in-store (or at an Outlet or event), you’ll need to complete your membership by creating an online account and password. To do this, head to the VIPeak sign up form here and use the same email address you provided when you signed up in person.

How do I redeem VIPeak points?

Three times a year, Spring, Summer and Winter, if your Point balance is 2,000 or more, your Points will be converted into a Reward of $20, $25 or $30. You can use this Reward on your next purchase at The North Face store, online or at Outlet.   

Once you redeem your Reward, your Point balance will be brought to zero. You can earn and redeem Rewards up to three times a year, Spring, Summer and Winter.

How do I find my Reward?

You can access your Reward card number and PIN in 3 ways:

  1. Email. Throughout the Reward cycle, Spring, Summer and Winter, you will receive an email with your Reward information. Your Reward card consists of a 19 digit card number and 4-8 digit PIN. This email will come from VIPeak Rewards at no-reply@vipeakrewards.thenorthface.com

  2. Online. Sign in to your account on thenorthface.com. Go to My Account. Select VIPeak Rewards. This is your member dashboard and will contain your Reward card # and PIN, if you have a Reward to use.

  3. Mobile app. Download or open The North Face iOS mobile app. Sign into your VIPeak account. Tap on the “REWARDS” icon in the bottom menu. Your card number and PIN will be located here if you have a Reward to use.

You can use your Reward towards their next purchase at a The North Face store, Outlet or on thenorthface.com using the unique 19-digit card number and PIN.