Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns.
Online purchases can also be returned at The North Face retail stores within 30 days of purchase.
You must have either your order number or your order confirmation email to return in store. Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management.
If the original purchase was made with a credit card, a refund will only be issued if the authorized cardholder is present with the same card. Without these, we can only issue a store credit.
After your return is complete, your refund will be initiated and a return confirmation email will be sent.
Limited Lifetime Warranty
All of our branded products (except footwear and products from our The North Face Renewed series) are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the product.
If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
The products eligible for the Limited Lifetime Warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your The North Face® sleeping bag may not survive to the ripe old age of 70. (But we have heard from folks whose well-loved and cared for 1973 Superlight sleeping bags are still going strong!)
To submit a Warranty claim, your product must be returned, with a Warranty Return Form, to:
The North Face Warranty Repair Department
510 Crystal City Hwy, Suite 7
Uvalde, TX 78801
All shipping to the Warranty Repair Department must be pre-paid and insured. The North Face will not be liable for in-bound packages that are lost. Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
One Year Warranty
Footwear and products from our The North Face Renewed series are covered by a One-Year Warranty which covers manufacturing defects in materials and workmanship for the first year following purchase.
For products labeled "The North Face Renewed” please go here for information on how to submit a warranty claim.
If you've sent an item in to be repaired, we'll email you when it has been received by our Warranty Department. This email will include information about the status of your repair. Typical return time is 6 weeks but return times may vary and may extend up to 10 weeks during peak times.
If you have more questions, please reach out to our Warranty Department on (855) 500-8639 or email us at US_Warranty@thenorthface.com.
If your buckle is broken or missing we would be happy to send you a new one. Contact us at US_Warranty@thenorthface.com to request a replacement buckle. Please provide your name and address, along with a photo of your product, a description of the buckle and a picture of the buckle if possible.
Warranty Limitation and Exclusions
This warranty is only available in the United States and Canada. The North Face is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you. This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.