Return & Warranty Policy
We proudly stand behind the quality of everything we sell and hope you’re happy with your gear. All products (except footwear) are fully warrantied against defects in materials and workmanship with a Limited Lifetime Warranty. All footwear and items from our The North Face Renewed line have a One-Year Warranty.
Returning is simple & easy! Online purchases can be returned within 60 days from the date of purchase. Items returned must be unused and unwashed.
- Package up the items, including your invoice, and return them to a local post office near you or an authorized FedEx location.
Please keep a copy of the tracking number for your records.
- Don’t have the invoice or return label? Was this a gift? No problem! Returns can be created by clicking Order Status and entering the order number and last name. Or you can call Customer Care for assistance at 888-863-1968.
- Returns will be credited back to the original form of payment unless selected differently when creating a return request.
- Refunds are processed 3-5 weeks after sending back the return.
Items purchased during the gifting season (Nov 18th, 2022 - Jan 1st, 2023) are eligible for return up to January 31st, 2023.
In-Store Returns Items purchased online can be returned online or at The North Face retail stores within 60 days of purchase.
To return your item in-store, you must have:
- The original receipt or exchange receipt from your order
- The ability to show order details from your account on thenorthface.com
Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management.
If the original purchase was made with a credit card, we will refund the purchase only if the authorized cardholder is present with the same card. If the authorized cardholder and original card are not both present, we can only issue a store credit.
Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns. Please use the pre-paid shipping label included in your shipped package to complete the return.
Limited Lifetime Warranty
All of our branded products (except footwear and products from our The North Face Renewed series) are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the product.
If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
The products eligible for the Limited Lifetime Warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your The North Face® sleeping bag may not survive to the ripe old age of 70. (But we have heard from folks whose well-loved and cared for 1973 Superlight sleeping bags are still going strong!)
To submit a Warranty claim, your product must be returned, with a Warranty Return Form, to:
The North Face Warranty Repair Department
510 Crystal City Hwy, Suite 7
Uvalde, TX 78801
Canadian residents who are having problems with a warrantied product from The North Face, please send it to:
The North Face, Canada
3260 Rue Guenette Saint-Laurent, Quebec
All shipping to the Warranty Repair Department must be pre-paid and insured. The North Face will not be liable for in-bound packages that are lost. Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
Submit a warranty claim form
One Year Warranty
Footwear and products from our The North Face Renewed series are covered by a One-Year Warranty which covers manufacturing defects in materials and workmanship for the first year following purchase.
For products labeled "The North Face Renewed” please go here for information on how to submit a warranty claim.
Submit a warranty claim
If you've sent an item in to be repaired, we'll email you when it has been received by our Warranty Department. This email will include information about the status of your repair. Our typical turn-around time for repairs is 6-8 weeks, but time can vary based on workload and whether the product was thoroughly cleaned before it was sent.
If you have more questions, please reach out to our Warranty Department on (855) 500-8639 or email us at firstname.lastname@example.org.
If your buckle is broken or missing we would be happy to send you a new one. Contact us at email@example.com to request a replacement buckle. Please provide your name and address, along with a photo of your product, a description of the buckle and a picture of the buckle if possible.
Warranty Limitation and Exclusions
This warranty is only available in the United States and Canada. The North Face is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you. This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.