- What Is Multi‑Factor Authentication (MFA)?
- Multi‑Factor Authentication (MFA) is an added layer of security that helps ensure only you can access your The North Face account. Instead of relying on just your email and password, MFA asks you to take one quick extra step, such as entering a verification code sent to your phone or email to confirm your identity.
- This simple, fast process helps safeguard your personal information, order details, and XPLR Pass rewards.
- Why We Use MFA
- Your security is important to us. MFA helps protect your account by:
- Preventing unauthorized access, even if someone else knows your password
- Securing your order history and personal details
- Protecting XPLR Pass points, rewards, and benefits
- Reducing fraud and suspicious account activity
- Ensuring a safer overall shopping and support experience
- Your security is important to us. MFA helps protect your account by:
- As online threats evolve, MFA remains one of the most effective tools for keeping your information safe.
- How MFA Works (Step‑by‑Step)
- Here’s what to expect when MFA is required:
- Login with an existing account, available on The North Face® Outdoor Clothing & Gear , The North Face® Canada Outdoor Clothing & Gear , The North Face Équipement et vêtements de plein air & The North Face iOS app
- Email is prompted for your input
- 3 choices for authentication for logging in
- Passkey (FaceID, fingerprint, or PIN)
- On first setup, you’ll verify with a one-time code (OTP), then create a passkey (Face ID, fingerprint, or device PIN).
- To change your passkey, delete it from your device and set up a new one.
- Google Chrome (Desktop): Go to Menu > Settings > Autofill and passwords > Google Password Manager > Settings > Manage passkeys.
- Windows 11: Open Settings > Accounts > Passkeys. Select the three-dot menu next to the passkey and click Delete passkey.
- iPhone/iPad (iOS): Go to Settings > Passwords. Tap the site/app name, select Edit, then delete the passkey.
- macOS: Open the Passwords app, select the passkey, and choose Delete.
- Get a Code, where user will be sent a 6 or 8 digits code via sms or email for logging in
- SMS will only be available if you are opted into receiving promotional messages via SMS.
- Password
Once you have verified then you are direct to our site
- Signing up as a new user
- Email is prompted for your input
- create account form will appear with all fields
- Social Login
- Email is prompted for your input
Troubleshooting & FAQs
- Check your spam or unknown senders messages if you’re expecting an sms.
- Confirm your device has service for text messages.
- Try resending the code.
- Make sure your phone number on your account is correct.
- Verification codes expire after a short period, request a new one if needed.
- Double‑check that you entered the most recent code sent.
- If you’re experiencing issues with MFA or need help accessing your account, our Customer Service team is here to support you.
- Chat: Available directly on our Help Center
- Phone: (Contact details based on your region)
- Email: Submit a request and we’ll get back to you as quickly as possible
- Your security matters and we’re here every step of the way.