- What Is Multi‑Factor Authentication (MFA)?
- Multi‑Factor Authentication (MFA) is an added layer of security that helps ensure only you can access your The North Face account.
- This simple, fast process helps safeguard your personal information, order details, and XPLR Pass rewards.
- Why We Use MFA
- Your security is important to us. MFA helps protect your account by:
- Preventing unauthorized access
- Securing your order history and personal details
- Protecting XPLR Pass points, rewards, and benefits
- Reducing fraud and suspicious account activity
- Ensuring a safer overall shopping and support experience
- As online threats evolve, MFA remains one of the most effective tools for keeping your information safe.
- Preventing unauthorized access
- Your security is important to us. MFA helps protect your account by:
- How MFA Works (Step‑by‑Step)
- Here’s what to expect when MFA is required:
- Sign in to an existing account on thenorthface.com (US), thenorthface.ca (Canada, English and French), or The North Face iOS app
- Enter your email address
- Choose how you'd like to verify it's you:
- Passkey (FaceID, fingerprint, or PIN)
- On first setup, you’ll verify with a one-time code (OTP), then create a passkey (Face ID, fingerprint, or device PIN).
- To change your passkey, delete it from your device and set up a new one.
- Google Chrome (Desktop): Go to Menu > Settings > Autofill and passwords > Google Password Manager > Settings > Manage passkeys.
- Windows 11: Open Settings > Accounts > Passkeys. Select the three-dot menu next to the passkey and click Delete passkey.
- iPhone/iPad (iOS): Go to Settings > Passwords. Tap the site/app name, select Edit, then delete the passkey.
- macOS: Open the Passwords app, select the passkey, and choose Delete.
- Get a Code, where you'll be sent a one-time code via SMS or email.
- SMS is only available if you have opted in to receive text messages from The North Face. If you haven't, choose email.
- Once you have verified, you are directed to our site.
- Signing up as a new user
- Enter your email address in the email prompt.
- Create Account form will appear with all fields available for entry.
- You also have the option to sign in through Social Login or to sign in with your Google account.
Troubleshooting & FAQs
To better protect your account and your personal information. You'll no longer use a password to sign in. Instead, you'll verify your identity with a one-time passcode sent by email or SMS, or with a passkey (Face ID, fingerprint, or device authentication). This makes signing in both more secure and simpler.
Passwords can be forgotten, reused across multiple sites, or become vulnerable to unauthorized access. Using a one-time verification code or passkey adds a layer of security and helps protect your account information. This new sign-in experience is designed to be both more secure and easier to use.
No, your existing account on thenorthface.com will continue to work. You’ll simply use your email address and a verification code to sign-in instead of a password.
Your password will no longer be used to access your account after September 23, 2026. You do not need to reset it or take any action before the change.
A passkey is a secure sign-in option available on many devices that uses Face ID, fingerprint recognition, or your device’s screen lock instead of a password. If available, you may choose to set up and use a passkey for a faster sign-in.
- Check your spam or unknown senders messages if you’re expecting an sms.
- Confirm your device has service for text messages.
- Try resending the code.
- Make sure your phone number on your account is correct.
- Verification codes expire after a short period, request a new one if needed.
- Double‑check that you entered the most recent code sent.
- If you’re experiencing issues with MFA or need help accessing your account, our Customer Service team is here to support you.
- Chat: Available directly on our Help Center
- Phone: (Contact details based on your region)
- Email: Submit a request and we’ll get back to you as quickly as possible
- Your security matters and we’re here every step of the way.