The North Face® branded products (excluding footwear, eyewear, bicycles and all products purchased any The North Face® Outlet Store) are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. The North Face® branded footwear products are covered by a one year warranty that protects the original owner against manufacturing defects in materials and workmanship.
If a The North Face® branded product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to The North Face® Warranty Department, 2321 N Loop Road, Alameda, CA 94502. All shipping to Warranty must be pre-paid and insured. The North Face® cannot be liable for lost in-bound packages. California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
This warranty is available in the United States and Canada.
This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
This warranty does not cover The North Face® branded eyewear or bicycles.
The North Face® Outlet stores sell The North Face® branded discontinued, special make-up, and slightly blemished apparel, footwear and equipment at significant discounts. This warranty does not cover any products purchased in the Outlet stores. The North Face® Warranty Department may repair Outlet store products for a reasonable charge and a fee will be charged for return shipping.