Shipping & Payments

Shipping

We offer free standard shipping on all orders within the United States.

Track your order

When your order is shipped we will send you an email containing the unique tracking number(s). VIPeak members can also find this same information by signing into their account.

Track order

Non-residential addresses

We are more than happy to ship to P.O. boxes or Military APO/FPO addresses, but please note that express shipping is not available for these locations.

Signatures

Signatures are only required for orders exceeding $500.
 

Shipping to Stores

To arrange for an in-store pickup, select “Pickup In Store” when checking out on thenorthface.com. When you’ve been notified that your order is ready, you can come by and pick it up.


Gift Boxes

During the Holiday season, we offer gift boxing, using 100%-recyclable boxes, for a flat fee of $5.95.

Our gift boxes feature an image of the iconic Half Dome and are tied with a red ribbon. Each gift box purchase also includes the option for a free personalized message on a card made from 100%-recycled materials.

Gift boxes are not available for footwear and equipment (i.e., tents, sleeping bags, packs).

If gift boxing is available, you'll have the option to add it to your Cart during Checkout.


Promotion Codes

If you're having problems entering a promotion code, please ensure that you are entering it exactly as shown (without spaces). Please also note that codes are case sensitive.

To use your promotion code, enter it during checkout, before confirming your order.

If you're having problems entering a shipping address, please reach out to our Customer Service team on (888) 863-1968.

Gift Cards

We offer Gift Cards and eGift Cards in amounts ranging from $10 to $1,000. These cards are redeemable at The North Face Retail Stores and Outlets, and on thenorthface.com. Each customer is limited to purchasing no more than $2,000 in gift cards per day.

Purchase gift cards here.

Gift Cards and eGift Cards can be used in combination with a credit card or credit cards during purchases. Gift Cards can only be used in the country where they were purchased.

To redeem
To redeem a Gift Card or eGift Card online, just enter the unique number and PIN when you checkout. To do this in-store, just present the Gift Card or eGift Card to the Sales Associate when you're ready to checkout.

Shipping
Gift Cards are shipped individually, via free FedEx SmartPost. eGift Cards are typically emailed within 24 hours, or can be delivered on a selected date.

Check Balance
Your Gift Card balance can be checked by calling (800) 242-5353. Make sure you have your card with you.

Additional Payment Info

Card showing two charges
Credit or debit card statements will occasionally show two identical charges for the same purchase. Rest assured that this is only ever temporary. Your card will only be charged once, and only when your order has shipped.

Price adjustments
If you purchase an item (online or in-store) that goes on sale after you've bought it, you can request a "price adjustment" for up to two weeks after your purchase. For more information, please reach out to our Customer Service team on (888) 863-1968.

Klarna

Klarna is one of our e-commerce partners. Their platform gives customers the option to break the cost of their purchase into 4 separate payments Klarna is used in over 170,000 online stores and has more than 70 million global users.

Read Klarna FAQs