Shipping & Payments

Track your order

When your order is shipped we will send you an email containing the unique tracking number(s). XPLR Pass members can also find this same information by signing into their account.

Track order

Non-residential Addresses

We are more than happy to ship P.O. boxes or Military APO/FPO addresses, but please note that express shipping is not available for these locations.


Signatures are only required for orders exceeding $500.

Shipping to Stores

To arrange for an in-store pickup, select “Pickup In Store” when checking out on When you’ve been notified that your order is ready, you can come by and pick it up.

Gift Boxes

During the Holiday season, we offer gift boxing, using 100%-recyclable boxes, for a fee of $9.00 plus tax.

Our gift boxes feature an image of the iconic Half Dome and are tied with a red ribbon. Each gift box purchase also includes the option for a free personalized message on a card made from 100%-recycled materials.

Gift boxes are not available for footwear and equipment (i.e., tents, sleeping bags, packs).

If gift boxing is available, you'll have the option to add it to your Cart during Checkout.


We accept the following forms of online payment: Visa, MasterCard, Discover, American Express, Apple Pay, PayPal, Klarna and gift cards from The North Face.


If you need to cancel your online order, please note that we begin processing orders from the second you complete checkout, meaning that there isn't a period where submitted orders can be easily canceled or changed.


Please visit our returns section for current guidelines on returning or changing orders.



Gift Cards

We offer Gift Cards and eGift Cards in amounts ranging from $10 to $1,000. These cards are redeemable at The North Face Retail Stores and Outlets, and on Each customer is limited to purchasing no more than $2,000 in gift cards per day.

Purchase gift cards here.

Gift Cards and eGift Cards can be used in combination with a credit card or credit cards during purchases. Gift Cards can only be used in the country where they were purchased.

To redeem

To redeem a Gift Card or eGift Card online, just enter the unique number and PIN when you checkout. To do this in-store, just present the Gift Card or eGift Card to the Sales Associate when you're ready to checkout.


Gift Cards are shipped individually, via free FedEx SmartPost. eGift Cards are typically emailed within 24 hours, or can be delivered on a selected date.

Check Balance

Your Gift Card balance can be checked by calling (800) 242-5353. Make sure you have your card with you.

Promotion Codes

If you're having problems entering a promotion code, please ensure that you are entering it exactly as shown (without spaces). Please also note that codes are case sensitive.

To use your promotion code, enter it during checkout, before confirming your order.

If you're having problems entering a shipping address, please reach out to our Customer Service team on (888) 863-1968.

Additional Payment Info

Card showing two charges

Credit or debit card statements will occasionally show two identical charges for the same purchase. Rest assured that this is only ever temporary. Your card will only be charged once, and only when your order has shipped.

Price adjustments

If you purchase an item (online or in-store) that goes on sale after you've bought it, you can request a "price adjustment" for up to two weeks after your purchase. For more information, please reach out to our Customer Service team on (888) 863-1968.


Klarna is one of our e-commerce partners. Their platform gives customers the option to break the cost of their purchase into 4 separate payments Klarna is used in over 170,000 online stores and has more than 70 million global users.

Read Klarna FAQs