Members get free shipping.
We offer free Standard Shipping to XPLR Pass members or when you spend $99+. Not a member? Join today—it's free.
Shipping Options and Timelines
Wherever the trail leads, we’ll help get your gear there.
Choose the shipping method that fits your journey:
Standard Shipping (3-6 business days) Hit “order” before 3 PM EST, and we’ll have your gear on the move by the next business day.
Express Shipping (2-3 business days) Order by 12 PM EST, and we’ll get it out the same day—because adventure doesn’t wait.
Priority Shipping (1-2 business days) Need it fast? Place your order before 12 PM EST, and it ships same day for next-day delivery.
Heads up: Some shipping options may not be available year-round. Weather, peak seasons, and other factors can affect availability. Legal title to purchased product transfers to the buyer at point of shipment.
Buy Online, Pick Up In Store
Gear up faster—shop online and grab your order at a nearby The North Face store, free of charge.
We’ll send you an email when your gear is ready.
Most pickups are ready in just a few hours, depending on store availability.
No waiting on shipping—just grab and go.
Buy Online
Choose your gear, pick your store and select ‘In-Store Pickup’ when making your purchase. If inventory is available you will see 'Ready within 24 hours' displayed.
Check Your Email
We'll let you know when your order is ready for pickup. Orders are ready for pickup in 24 hours if inventory is available in the store.
Grab Your Gear
Head to the store with your government-issued photo ID.
More Details
You can see if a product is available to pick up in store on the product details page. Once you have set your store and selected the product size and color, the page will display if the item is available in your store. This is shown directly below the Add to Cart button. If you want to see if your product is available to pick up in a different store, click the Change Store link. See examples below.
Please Note
Buy Online, Pick Up in Store is eligible for pickup within 24 hours. Make sure you receive an SMS message or Email stating that your order is ready for pickup first.
All pickup times are estimates. While we strive to meet all pickup times as quoted, it’s important to note that The North Face does not make any guarantee that your order will be available at any specific time.
While a product may show as available at the time an order is placed, there’s always a chance that a customer in-store has it in their hands and will purchase it. This means a Buy Online, Pick Up in Store order cancellation is possible.
Frequently Asked Questions
Your product will typically be ready for pick up within a few hours of placing your order. However, orders placed close to store closing or after store hours will be ready the next day.
We will email you when your order is ready. If you are opted into SMS messages from us, you will receive Order Alerts via text in addition to email. Once you arrive at The North Face store, see any Store Associate with your order email ready.
The store might be busy and experiencing delays.
You will have three calendar days to pick up your order.
You’ll need a government-issued photo ID or your Order Confirmation Email. If you’re sending a friend to pick up your order, make sure they have a copy of the Order Confirmation Email.
You can return products in-store or by mail using our online returns platform. Please note that orders paid using Apple Pay, PayPal and Klarna cannot be returned in store and must be returned via the online process.
Gift wrapping and gift messaging is not available for Buy Online, Pick Up in Store orders.
Check your junk or promotions folder to make sure it isn’t there.
Non-Residential Addresses
We are more than happy to ship P.O. boxes or Military APO/FPO addresses. Delivery takes 4-6 weeks. Please note that Standard, Express, and Overnight Shipping are not available.
We offer Ground Shipping to PO Boxes. Delivery takes 7-10 business days. Please note that Standard, Express, and Overnight Shipping are not available.
Shipping to Stores
Can’t find what you need in-store? No problem. Choose Ship to Store at checkout and we’ll deliver your gear to the location that works best for you.
You’ll get an email when it’s ready for pickup.
Delivery times vary depending on product and location—but adventure is always worth the wait.
Ship to Store
How it works
Buy Online
Choose your gear, pick your store and select ‘In-Store Pickup’ when making your purchase.
Check Your Email
We'll let you know when your order is ready for pickup. This usually takes 3–5 business days.
Grab Your Gear
Head to the store with your government-issued photo ID or the confirmation email.
More Details
You can see if a product is available to ship to store on the product details page. Once you have chosen your store and selected the product size and color, the page will display if the item is available in your store. This is shown directly below the Add to Cart button. If you want to see if your product is available to pick up in a different store, click the Change Store link. See example below.
Frequently Asked Questions
Shipping is free when you choose Ship to Store—and there’s no minimum purchase required.
Most items will arrive at our store within 3–5 business days. Please note that all pick-up times are estimates. While we strive to meet all pick-up times as quoted, it’s important to note that The North Face does not make any guarantee that your order will be available at any specific time.
We will email you when your order is ready. If you have opted into SMS messages from us, you will receive Order Alerts via text in addition to the email.
Your order could be delivered to the store in multiple packages, causing a delay. How long do I have to pick up my order?
We’ll hold your order for 10 business days.
You’ll need a government-issued photo ID or your Order Confirmation Email. If you’re sending a friend to pick up your order, make sure they have a copy of the Order Confirmation Email.
You can return products in-store or by mail using our online returns platform. Please note that orders paid using Apple Pay, PayPal and Klarna cannot be returned in store and must be returned via the online process.
Check your junk or promotions folder to make sure it isn’t there.
Gift Boxing & Seasonal Shipping
Gift boxing is available for $9.00 + tax and includes a 100% recyclable box featuring the iconic Half Dome and a red ribbon.
Each box comes with a free personalized message card made from 100% recycled materials.
Not available for footwear or equipment (e.g., tents, sleeping bags, packs).
If eligible, you’ll see the option to add gift boxing during Checkout.
For return and order change policies, please visit our Returns section.
Signature Requirement for High-Value Orders
For orders totaling $500 or more, a signature is required upon delivery.
If your order ships in multiple packages, only the final package will require a signature.
Order Tracking & Delivery
How do I track my order?
Site
If you're signed in, go to your order Details page for your tracking number (My Account > My Orders (Order History) > Order Details > Tracking Number.)
If you're signed out you can track your order at https://www.thenorthface.com/en-us/order-status.
Provide your order number, email, and zip code to access your order.
*Order Details page will appear with limited information. Sensitive information such as payment method and billing is not shown for privacy purposes.*
An email with your tracking number will be provided after your order has been shipped.
TNF App
If you are a signed out user, follow this path to track your order: Account > Find Order > Provide order number, last name, and zip code.
If you are a signed in user, follow this path to track your order: Account > Order History > View Order Details > "Track Package" with tracking number.
SMS
You’ll receive a text message once your order ships. Just tap the link in the message to track your order.