Customer Service Hours
(888) TNF-1968 OR (888) 863-1968
Monday-Friday: 8am-11pm (EST)
Saturday: 9:30am-6pm (EST)
Sunday: 9:30am-6pm (EST)
Currently, orders can only be shipped to U.S. addresses, including P.O. Boxes, within the 50 states. Thenorthface.com does not ship to APO’s, FPO’s, or US Territory addresses.
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.
For an estimate of shipping times, please reference the times below:
Shipping Method: 3-Day: 3-4 business days
Shipping Method: 2-Day: 2-3 business days
Shipping Method: Overnight: 1-2 business days
Shipping Method: In-Store Pick-Up: 5-7 business days
Delivery time includes processing and delivery. Overnight and 2-Day delivery will ship the same business day on orders placed before 3pm (EST). Overnight, 2-Day, and 3-Day delivery are not eligible for P.O. boxes. Signature may be required for delivery on some orders. Orders can not be shipped to APO's, FPO's, or US Territory addresses.
Custom Denali Jacket orders placed after Nov. 19 will ship in January 2018. Estimated delivery date: 7-9 weeks for Custom Products
When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).
When an order is shipped, we’ll update your account to show the tracking number(s), and send you an email with the same information. Using the tracking number(s) provided, you can follow the path of your order from our warehouse to your destination.
The legal title to purchased product transfers to the buyer at point of shipment.
Gift Boxes and Messages
There’s no need to grab wrapping paper or tape, we offer gift boxes in a variety of sizes that will get any athlete’s attention. Our 100% recyclable gift boxes cost $5.95.
Inside every gift box, your gift will be wrapped with tissue paper that contains 60% post-consumer recycled content that is 100% recyclable. The tissue paper is held together by a The North Face sticker.
Include a free gift message with any order. Just fill out the information at checkout. If you tag an item as a gift at checkout, the amounts will not be shown on the receipt.If you choose to include a gift message, the card and sleeve included are made from 100% post-consumer waste, is 100% recyclable, and is FSC certified.
Gift boxes are not available for Custom Denali Jacket orders, footwear and equipment (i.e., tents, sleeping bags, packs).
Available from $10-1,000, Gift Cards and eGift Cards are redeemable at thenorthface.com, The North Face® Retail Stores, and The North Face® Outlets.
These can be used in combination with a credit card, and multiple Gift Cards/eGift Cards can be used at once. To redeem online, enter the unique Card number and PIN at checkout. To redeem at The North Face® Retail Store or Outlet, bring in the Gift Card, or print a copy of the eGift Card, and hand it to sales associate at checkout.
Your balance can be checked by calling 800-242-5353. You must have the Gift Card/eGift Card to check your balance.
Gift Cards are shipped individually, via free FedEx SmartPost. eGift Cards are emailed within 24 hours of purchase, or can be emailed on a selected date.
Please verify the unique code and PIN number are entered exactly as displayed on the Gift Card. If you still have issues, contact our Customer Service at 1-888-863-1968.
If you’ve purchased a Gift Card at one The North Face® Retail Stores, and it begins with the numbers “2005”, you cannot redeem this Gift Card online. Please bring this card to any of our Retail Stores to exchange it for a Gift Card that can be used online, or use it on an in-store purchase.
If you chose to get a credit in the form of an eGift Card for returned item(s), we will issue the eGift Card once your item(s) are received. Please allow 24 hours for your eGift Card to be emailed to you after item(s) have been received.
Gift Cards/eGift Cards can be used to purchase merchandise at thenorthface.com and at any of The North Face® Retail Stores within the U.S. operated by VF Outdoor, Inc. To check the balance of your Gift Card/eGift Card, call 800-242-5353. You must possess the Gift Card/eGift Card number and PIN number in order to check your balance. Gift Cards/eGift Cards can be redeemed only for merchandise and cannot be redeemed for cash or applied as payment to any account. No variance from these terms and conditions will be allowed except in those states where legally required. Use of the Gift Cards/eGift Card constitutes acceptance of the terms and conditions.
Gift Cards/eGift Cards cannot be returned online, or in-store, and no special offer may be used to purchase a Gift Card/eGift Card. Gift Cards/eGift Cards cannot be redeemed for cash (except in states where legally required), and are not refundable if lost or stolen. Gift boxes are not available for Gift Cards.
If a physical Gift Card is lost or stolen, please provide the original or recent sales receipt indicating the date of purchase, along with photo identification. A replacement card will be issued for the dollar value remaining on the card at the time you reported the card lost or stolen. You must present a sales receipt showing a balance on the Gift Card in order for a replacement card to be issued.