Company Background

Why is the company called The North Face®?

In the Northern Hemisphere, the north face of a mountain is generally the coldest, iciest and most formidable route to climb. Our founders thought this name reflected our mission and dedication to the extreme.

What does The North Face® logo represent?

The North Face® logo was inspired by the Half Dome in Yosemite, revered as one of the greatest big walls in the world. Our logo was created as our interpretation of this great wall.


Can I ship to international/APO/FPO addresses?

Currently, orders can only be shipped to U.S. addresses, including P.O. Boxes, within the 50 states. does not ship to APO’s, FPO’s, or US Territory addresses.

Can I ship my order to someone else?

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

How long will my order take to arrive?

For an estimate of shipping times, please reference the times below:

3-Day: 3-4 business days

2-Day:  2-3 business days

Overnight: 1-2 business days

In-Store Pick-Up: 5-7 business days

Delivery time includes processing and delivery. Overnight and 2-Day delivery will ship the same business day on orders placed before 3pm (EST). Overnight, 2-Day, and 3-Day delivery are not eligible for P.O. boxes. Signature may be required for delivery on some orders. Orders can not be shipped to APO's, FPO's, or US Territory addresses.

How do I know when my order ships?

When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).

How do I track my order?

When an order is shipped, we’ll update your account to show the tracking number(s), and send you an email with the same information. Using the tracking number(s) provided, you can follow the path of your order from our warehouse to your destination.

What is Bonneville Environmental Foundation (BEF)?

Carbon emissions associated with orders on are measured and offset by The North Face® via Bonneville Environmental Foundation


What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo, PayPal, and The North Face® Gift Cards. 

Can I use a debit card?

Yes, debit cards with a Visa or MasterCard logo are accepted.

Do you accept PayPal?

Yes!  To use PayPal, select the logo at checkout and follow the instructions to login via PayPal.

Why doesn't my promo code work?

Please check that you entered the promo code exactly as shown, without spaces. If the problem continues, please check the terms and conditions or give us a call at 1-888-TNF-1968.

The address I typed is correct, but it's not being accepted. What should I do?

Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please call our Customer Center at 1-888-TNF-1968.

Why does my card show two charges?

Sometimes credit/debit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorization charge is placed on credit/debit cards which temporarily hold funds. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization falls off under 72 hours from when you ordered.

For your security, we may pre-authorize $1 to verify your billing address and credit/debit card information. If successful, we’ll charge the full amount of your purchase (plus sales tax and shipping) once your order ships. If this $1 pre-authorization fails, we will not authorize your purchase. The $1 pre-authorization will drop off from your account within 2-3 business days.

How is sales tax calculated?

Taxes that appear on your order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be determined when your order is shipped.

How are custom orders different?

Custom orders will be charged immediately to the form of payment as orders are final and are not eligible for returns, cancellations, changes or alterations.

Custom Denali Jacket orders placed after Nov. 19 will ship in January 2017.  Estimated delivery date: 4-6 weeks for Custom Products

Can I cancel my online order?

We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.

Can I get a price adjustment for items now on sale?

Online and in-store price adjustments can be made within 2 weeks of the original purchase to receive sale pricing if the exact size and color are currently in-stock.  For more information, call our Customer Service at 1-888-TNF-1968.



Available from $10-1,000, Gift Cards and eGift Cards are redeemable at, The North Face® Retail Stores, and The North Face® Outlets.

How can I use a Gift Card/eGift Card?

These can be used in combination with a credit card, and multiple Gift Cards/eGift Cards can be used at once. To redeem online, enter the unique Card number and PIN at checkout. To redeem at The North Face® Retail Store or Outlet, bring in the Gift Card, or print a copy of the eGift Card, and hand it to sales associate at checkout.

How can I check the balance?

Your balance can be checked by calling 800-242-5353. You must have the Gift Card/eGift Card to check your balance.

How will I receive it?

Gift Cards are shipped individually, via free FedEx SmartPost. eGift Cards are emailed within 24 hours of purchase, or can be emailed on a selected date.

Why isn't my Gift Card being accepted?

Please verify the unique code and PIN number are entered exactly as displayed on the Gift Card. If you still have issues, contact our Customer Service at 1-888-863-1968.

If you’ve purchased a Gift Card at one The North Face® Retail Stores, and it begins with the numbers “2005”, you cannot redeem this Gift Card online. Please bring this card to any of our Retail Stores to exchange it for a Gift Card that can be used online, or use it on an in-store purchase.

When will I receive an eGift Card for items I've returned?

If you chose to get a credit in the form of an eGift Card for returned item(s), we will issue the eGift Card once your item(s) are received. Please allow 24 hours for your eGift Card to be emailed to you after item(s) have been received.

Terms and Conditions

Gift Cards/eGift Cards can be used to purchase merchandise at and at any of The North Face® Retail Stores within the U.S. operated by VF Outdoor, Inc. To check the balance of your Gift Card/eGift Card, call 800-242-5353. You must possess the Gift Card/eGift Card number and PIN number in order to check your balance. Gift Cards/eGift Cards can be redeemed only for merchandise and cannot be redeemed for cash or applied as payment to any account. No variance from these terms and conditions will be allowed except in those states where legally required. Use of the Gift Cards/eGift Card constitutes acceptance of the terms and conditions.

Gift Cards/eGift Cards cannot be returned online, or in-store, and no special offer may be used to purchase a Gift Card/eGift Card. Gift Cards/eGift Cards cannot be redeemed for cash (except in states where legally required), and are not refundable if lost or stolen. Gift boxes are not available for Gift Cards.

If a physical Gift Card is lost or stolen, please provide the original or recent sales receipt indicating the date of purchase, along with photo identification. A replacement card will be issued for the dollar value remaining on the card at the time you reported the card lost or stolen. You must present a sales receipt showing a balance on the Gift Card in order for a replacement card to be issued.


How do I sign in?

If you are a returning customer, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password. If you are a new customer, click the ‘Sign In’ tab, and create an account.

How do I update my account and address?

You can update your information by signing in to your account, and click the ‘My Account’ tab located at the top of the screen.

How do I update my payment information?

Sign in to your account, and click the ‘My Account’ tab located at the top of your screen. Once you’re in the ‘My Account’ section, you will be able to update your payment information.

How do I change my password?

Sign in to your account and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make any changes to your account.

How can I reset my password?

In the ‘My Account’ page, click on “I forgot my password”, located underneath the sign in. This will open a new window, where you’ll be asked for your email address. Enter your email, and we’ll send you a new temporary password. Follow the instructions on the email to log in with this temporary password, and how to create a new one.


Can I get a gift box with my order?

There’s no need to grab wrapping paper or tape, we offer gift boxes in a variety of sizes that will get any athlete’s attention.  Our 100% recyclable gift boxes cost $5.95.

Gift boxes appear as the image below.  They feature the iconic Half Dome scenery with a red ribbon to keep the box secure.  

Inside every gift box, your gift will be wrapped with tissue paper that contains 60% post-consumer recycled content that is 100% recyclable.  The tissue paper is held together by a The North Face sticker.

Include a free gift message with any order.  Just fill out the information at checkout.  If you tag an item as a gift at checkout, the amounts will not be shown on the receipt. If you choose to include a gift message, the card and sleeve included are made from 100% post-consumer waste, is 100% recyclable, and is FSC certified.  

Gift boxes are not available for Custom Denali Jacket orders, footwear and equipment (i.e., tents, sleeping bags, packs).




How do I request a donation or sponsorship?

For donation or sponsorship requests, please click here.

What are the rules for the Review & Win Contest?

Official Rules 


Sponsor: The North Face, a division of VF Outdoor, Inc., Alameda, CA 94502

Open only to legal residents of the U.S., 18 or over, who received a Contest invitation via email from Sponsor in conjunction with their recent purchase of a The North Face product. Opportunity to enter the Contest is personal to the original recipient of the Contest email invitation and any attempted transfer is void and will not result in Contest entry.

Employees of Sponsor, its agencies (including Power Reviews) or any entity involved in the development, production or administration of the Contest are not eligible to enter or win the prize. Offered only in the U.S. Void where prohibited by law.

**CONTEST SCHEDULE: Contest starts November 1, 2016 at 12:01 a.m. PT and ends November 30, 2016 at 11:59 p.m. PT. 

**HOW TO ENTER. Follow these steps: 
1.  Click on the link in the Contest email invitation or go to and follow the instructions to create an account. (If you already have an account, provide your account email address and password, as prompted.) 
2.  Register for the Contest by providing all required information.
3.  Write an original product review on the designated page of the web site regarding your recent purchase of The North Face gear or apparel. If you like, include an original photo or video as part of your product review. (Submission of a photo/video is not required nor will it increase your chances of winning.)

All entries must be received by November 30, 2016 at 11:59 p.m. PT. 

**ENTRY RESTRICTIONS. Entries become the sole property of Sponsor. By submitting an entry/product review, you grant Sponsor a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable, sublicenseable right and license to use, perform, exhibit, reproduce and otherwise exploit the entry/product review (including the photo or video, if any) in any and all media, without notice or compensation. Limit of one (1) entry per person per Contest email invitation/The North Face gear/apparel purchase, provided that each The North Face gear/apparel item is different than those which were the subject of previous entries/product reviews.  (By way of example, if you buy more than one (1) daypack and receive multiple Contest email invitations, you should only submit one (1) entry with a product review of a daypack; but, if you buy a daypack and a fleece and receive two (2) Contest email invitations, you may enter the Contest twice – once in conjunction with the daypack purchase and a second time for the fleece purchase.)  Sponsor and its agencies are not responsible for late, lost, incomplete, illegible/garbled, inaccessible, damaged or misdirected entries or Contest email invitations, all of which are void. Sponsor is also not responsible for (a) programming, electronic, technological, telephonic, network or other malfunction, error or failure which in any way affects or interferes with the operation of the Contest (including the receipt of entries/product reviews/photos or videos) or The North Face web site itself or (b) any mechanical, programming, typographical, printing or other error of any kind affecting a Contest email invitation.

**CONTENT RESTRICTIONS. THE NORTH FACE GEAR/APPAREL MUST BE ADDRESSED IN THE PRODUCT REVIEW (INCLUDING THE PHOTO OR VIDEO, IF APPLICABLE) IN FULL ACCORDANCE WITH THE PRODUCT USAGE INSTRUCTIONS; ANY DEVIATION FROM THE INSTRUCTIONS MAY RESULT VOIDING OF ENTRY AND DISQUALIFICATION FROM THE CONTEST. Additionally, content of product review and photo or video (if applicable) must be truthful in all material respects, showing actual usage of indicated The North Face product (do not use photo editing software or the like to alter or manipulate the images/product performance as captured by photo or video). Entry will also be deemed void and will be disqualified if product review and photo or video (if applicable) is determined by Sponsor in its sole discretion to be inappropriate, profane or unfit for publication, to advocate alcohol/drug use, violence or illegal conduct, if it disparages The North Face brand, or violates the rights of any third party (this includes persons identified or depicted in the product review/photo/video and, if applicable, the photographer or videographer [if not you]).  

**WINNER DETERMINATION. On or about December 4, 2016, Sponsor will select the winner in a random drawing from among all eligible entries/product reviews received.  For the avoidance of doubt, provided that the product review/photo or video (if applicable) is in compliance with these Official Rules, the content of the product review/photo or video (if applicable) will not be taken into account in selecting the prize winner. Potential winner will be contacted via e-mail and may also be required to sign and return an Affidavit of Eligibility, a Liability Release and a Publicity Release (where legal) and/or documents confirming/perfecting/effecting Sponsor’s ownership rights in the entry/product review (perhaps including permissions from third parties)  and/or additional representations/warranties as to the accuracy of product review, within (3) business days. If winner cannot be contacted for any reason, is determined to be ineligible or is not in compliance with these Official Rules, prize will be forfeited and an alternate winner selected from among all remaining eligible entries received for the random drawing.  By participating, entrants agree to these Official Rules & decisions of Sponsor and its agencies, which are final & binding in all respects.

**PRIZE (1): $500 The North Face gift card, redeemable on-line at or at The North Face retail store locations. Use of e-gift card subject to terms/conditions indicated thereon. Prize is not transferable. No prize substitution permitted. Applicable taxes on prize (if any) and unspecified expenses related on acceptance/use of prize are winner’s sole responsibility.

**CONDITIONS OF PARTICIPATION. By accepting prize, where legal, winner agrees to the use of his/her name and image for advertising/trade/publicity purposes by Sponsor and its designees without further compensation or notice. By participating, entrant releases and agrees to hold harmless Sponsor, its parent, affiliates, subsidiaries, and their respective directors, officers, employees and agents (including Power Reviews), from any and all liability arising from the Contest or acceptance, receipt or use/misuse of the prize. If Contest cannot be conducted as originally planned due to any cause beyond Sponsor’s control (e.g., computer virus or act of fraud), Sponsor may cancel/suspend/modify Contest and pick the winner from among all eligible entries/product reviews received prior to and/or after action taken by Sponsor or otherwise in a manner determined by Sponsor in its sole discretion to be fair, appropriate and consistent with these Official Rules; Sponsor will notify all registered entrants of such action via email. Tampering with Contest, Contest email invitations, The North Face web site, violation of these Official Rules or any attempt to defraud Sponsor will result in disqualification; but, disqualification shall not represent the sole remedy available to Sponsor. Sponsor’s failure to enforce any provision of these Rules is NOT a waiver of such provision. Any dispute or claim regarding the Contest will be resolved pursuant to the internal, substantive law of the State of California. Any such dispute/claim must be brought individually (NOT as part of a class action) in federal or state court in Alameda County, California with recovery being limited to one’s actual costs in participating in the Contest with all damages or other forms of recovery being expressly waived.

**WINNER’S LIST. For name of winner (first name, last initial), send an e-mail request to with “REVIEW & WIN WINNER” in the subject line. Winner’s List will be available after December 4, 2016; winner’s list request must be received by December 11, 2016.


How can I find out about job openings with The North Face®?

To browse through our current job opportunities, check out our Careers section.


Why Shop TNF?

The North Face® is committed to bringing you premier, technical, authentic, innovative products that enable and inspire exploration. By shopping from us directly, you receive the best customer experience, expansive product knowledge, and the largest selection of The North Face® products in one place.

Perks with Purchase

Lifetime Warranty The North Face® products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. Period. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion.

Largest Selection of Gear and Apparel As the premier supplier of authentic and technically innovative products, features more branded apparel, footwear, equipment, and accessories than any other retailer. Visit us first for the broadest wealth of product information and largest selection of products. If we don’t have it, it probably doesn’t exist.

A+ Better Business Bureau® (BBB) Rating An accredited business since 2009, The North Face® has an A+ rating on a scale from A+ to F. In case you’ve been out of school for a while, an A+ is pretty good. We work diligently to resolve any issues that arise, and work even harder preventing issues from ever impacting you.

In-Store Pick-up Buy online to avoid shipping charges and pick-up your order at your local The North Face® Retail Store within just a few business days. To be eligible, choose the In-store pick-up option at checkout, select the nearest The North Face® Retail Store, complete your order and wait to receive an email notification from us letting you know your item is available at the selected store.

Online Customer Reviews With over 10,000 customer reviews and counting, product reviews are a great source of information to consider while shopping Read what others are saying about a product to form a second, third, or fourth opinion before you buy. Reviews are found on each product page.

See It In Action Watch our athletes climb, ski, run, and more in our products - and hear in their own words what features they rely on in each product.

Bonneville Environmental Foundation: Carbon emissions associated with orders on are measured and offset by The North Face® via Bonneville Environmental Foundation.

Follow us on Twitter & Facebook See what we’re up to, and be the first to know of upcoming announcements, products, and promotions on our Facebook and Twitter page. Check out our exclusive Fan Shop on our Facebook page with limited-edition gear you can’t find anywhere else.

The North Face® Mobile Shop from the road with mobile sites designed to keep you connected, while you’re out exploring.