If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, chat or mail.
The North Face® Customer Service (U.S. only)
Monday-Friday: 8am-8pm (EST)
Saturday: 9:30am-6pm (EST)
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For online returns, please click here to get started.
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We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.
Warranty Department (U.S. only)
The North Face® Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route St. Suite 325,
Dallas, TX 75201 USA
Email Endurance Challenge
The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.