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If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.
The North Face® Customer Service (U.S. only)
(888) TNF-1968 or (888) 863-1968
Monday-Friday: 8am-7pm (EST)
Saturday: 9:30am-6pm (EST)
Email Us
For online returns, please click here to get started.
For donation or sponsorship requests, please click here.
Chat Hours
Monday-Friday: 8am-7pm (EST)
Saturday: 9:30am-6pm (EST)
Warranty Department (U.S. only)
2321 N Loop Road
Alameda, CA 94502
1-855-500-8639
Monday - Friday
7am-3:30pm (PST)
Email Warranty
The North Face® Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route St. Suite 325,
Dallas, TX 75201 USA,
(469) 475-1317
Fax 214-451-1910
Email Endurance Challenge
The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.
Canada Customer Service
1-877-992-0111 or 1-514-404-4896
Fax: 1-888-857-7483
Customer Service will be closed on Friday, March 25th for Good Friday.