The World Health Organization reports that it is safe to receive a package from an area where COVID-19 has been reported, stating “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low". For more information and to view the complete Q & A on COVID-19 from the World Health Organization, please click here.
In light of recent events and with our stores being temporarily closed, any purchases made in-store from February 2020 until March 2020 will have an extended return window of 30 additional days. Our general return policy can also be found here.
FedEx and UPS have both temporarily suspended the need to sign for deliveries. Until further notice, both services will deliver packages without the need for a signature.
If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, chat or mail.
The North Face® Customer Service (U.S. only)
Monday-Friday: 7am-5:30pm (CST)
We apologize about any delay you might receive when trying to contact us. We are trying to get to you as soon as we can. Please check out our chat and SMS methods on our website. Thank you for your patience.
Monday-Friday: 7am-6pm (CST)
Saturday: 8:30am-5pm (CST)
For online returns, please click here to get started.
We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.