Contact Us

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, chat or mail.

The North Face® Customer Service (U.S. only)

(888) TNF-1968 or (888) 863-1968
Monday-Friday: 7am-7pm (EST)
Saturday: 9:30am-6pm (EST)

Email Us

For online returns, please click here to get started.
For donation or sponsorship requests, please click here.

Chat Hours

Monday-Friday: 8am-8pm (EST)
Saturday: 9:30am-6pm (EST)

We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.

Warranty Department (U.S. only)

2321 N Loop Road
Alameda, CA 94502
1-855-500-8639
Monday - Friday
7am-3:30pm (PST)
Email Warranty

The North Face® Endurance Challenge Team

c/o Hawkeye Sports & Experiential
2828 Route St. Suite 325,
Dallas, TX  75201  USA,
Email Endurance Challenge
The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.  

Canada Customer Service

1-877-992-0111 or 1-514-404-4896
Fax: 1-888-857-7483

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Our orders drop immediately to the warehouse for processing so we can ship them as quickly as possible. Your order is already at the warehouse so we are unable to make changes at this time. If you need to make changes, please wait to receive your order and make any returns at that time.

We apologize for any inconvenience.

We'd be happy to send you some stickers! All you need to do is mail a self-addressed stamped envelope to this address:

The North Face Attn: Stickers
N850 County Highway CB
Appleton, WI 54914

Once we receive your self-addressed stamped envelope we will send the stickers to you!

You can track your package with your shipper to determine if and when it has been delivered. Once we have received your product by The North Face® in the Warranty Department, we will send out an email that will let you know the status of your repair. Again, our typical turnaround time is 6-8 weeks from the day we receive your product at our facility until it is returned to you. If you have further questions, please call the Warranty Department, at 1-855-500-8639.

Want to begin a warranty claim? Download and send the Warranty Return Form

Want to learn more about warranty claims? Go to the warranty claim FAQs