How can we Help?

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.

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The North Face® Customer Service (U.S. only)


(888) TNF-1968 or 1-888-863-1968


Monday-Friday: 7am-7pm (EST) 

Saturday: 9:30am-6pm (EST) 

Sunday: 9:30am-6pm (EST) 


Email Customer Service

Chat Hours


Monday-Friday: 8am-8pm (EST) 

Saturday: 9:30am-6pm (EST) 

Sunday: 9:30am-6pm (EST)


Warranty Department (U.S. only)


2321 N Loop Road

Alameda, CA 94502

1-855-500-8639

Monday-Friday:  7AM - 3:30PM (PST)

Email Warranty

The North Face® Endurance Challenge Team


c/o Hawkeye Sports & Experiential

2828 Route Street, Suite 325

Dallas, TX  75201

Email Endurance Challenge


IMPORTANT:  The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.  

Canada Customer Service


1-877-992-0111 or 1-514-404-4896

Fax: 1-888-857-7483