How can we Help?

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, chat or mail.

The North Face® Customer Service (U.S. only)

Call Us: (888) TNF-1968 or (888) 863-1968
Text Us: (920) 545-5122


Monday-Friday: 7am-7pm (CST)
Saturday: 8:30am-5pm (CST)
Sunday: CLOSED

Chat Hours

Monday-Friday: 7am-7pm (CST)
Saturday: 8:30am-5pm (CST)
Sunday: CLOSED

 

For online returns, please click here to get started.
For donation or sponsorship requests, please click here to get started.

Live Chat
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Warranty Department (US only)

2321 N. Loop Road

Alameda, CA 94502

1-855-500-8639

Monday - Friday: 7am - 3:30pm (PST)

Email Warranty

 

The North Face Endurance Challenge Team

c/o Hawkeye Sports & Experiential

2828 Route Street, Suite 325

Dallas, TX 75201

Email Endurance Challenge

Important: The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challege Registration and participant information.

 

Canada Customer Service

1-877-992-0211 or 1-514-404-4896

Fax: 1-88-857-7483