How can we Help?

Customers may experience some delays in online orders and returns due to the ongoing COVID-19 pandemic and recent California wildfires.

Apologies for any inconvenience. If you have questions, please contact our Customer Service team.


Can COVID-19 spread from packages or objects?

The World Health Organization reports that it is safe to receive a package from an area where COVID-19 has been reported, stating “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low". For more information and to view the complete Q & A on COVID-19  from the World Health Organization, please click here. 

Since your stores are temporarily closed, are there any alterations to your return policy?

In light of recent events and with our stores being temporarily closed, any purchases made in-store from February 2020 until March 2020 will have an extended return window of 30 additional days.  Our general return policy can also be found here.

How do I return an item I purchased from a The North Face store?

If you have questions about returning an item you purchased at one of our stores, please contact our Customer Service team on (888) 863-1968.

Do I still have to sign for my shipment?

FedEx and UPS have both temporarily suspended the need to sign for deliveries. Until further notice, both services will deliver packages without the need for a signature. 


What about my product that I’ve shipped to a store?

If you've shipped an item to one of our stores, please call our Customer Service team on (888) 863-1968.

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, chat or mail.

The North Face® Customer Service (U.S. only)

Call Us: (888) TNF-1968 or (888) 863-1968
Text Us: (920) 545-5122

Monday-Friday: 7am-6pm (CST) 
Saturday: CLOSED
Sunday: CLOSED

Chat Hours

Monday-Friday: 7am-6pm (CST)
Saturday: 8:30am-5pm (CST) 
Sunday: CLOSED


For online returns, please click here to get started.
For donation or sponsorship requests, please click here to get started.

Live Chat

Warranty Department (US only)

510 Crystal City Highway
Suite 7
Uvalde, TX 78801
Monday - Friday: 7am - 3:30pm (PST)

Email Warranty


The North Face Endurance Challenge Team

c/o Hawkeye Sports & Experiential
2828 Route Street, Suite 325
Dallas, TX 75201

Email Endurance Challenge

Important: The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challege Registration and participant information.


Canada Customer Service

Call Us: 1-877-992-0111 or 1-514-404-4896