How Can We Help?

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.

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The North Face® Customer Service (U.S. only)
(888) TNF-1968 or 1-888-863-1968  
Monday-Friday:  8AM - 11PM (EST)
Saturday & Sunday:  9:30AM - 6PM (EST)

Holiday Hours:
11/25: 8am-4:30pm (EST)
11/26: Closed (Thanksgiving Day)

Email Us

Chat Hours
Monday-Friday:  8AM - 11PM (EST)
Saturday & Sunday:  9:30AM - 6PM (EST)

Warranty Department (U.S. only)
14450 Doolittle Drive
San Leandro, CA 94577
Monday-Friday:  7AM - 3:30PM (PST)
Email Warranty 

The North Face® Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route Street, Suite 325
Dallas, TX  75201
Fax 1-214-451-1910
Email Endurance Challenge
IMPORTANT:  The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.  

Canada Customer Service
1-877-992-0111 or 1-514-404-4896
Fax: 1-888-857-7483