How Can We Help?

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.

For online returns, please click here to get started.

For donation or sponsorship requests, please click here.

The North Face® Customer Service (U.S. only)
(888) TNF-1968 or 1-888-863-1968
Monday-Friday:  8AM - 7PM (EST)
Saturday: 9:30AM - 6PM (EST)

Please note: Customer Service will be closed Monday, May 30. Overnight and 2-Day delivery will ship the same business day on orders placed before 3pm (EST) on Friday, May 27. All other orders, and expedited orders placed after this time, will ship on Tuesday, May 31.

Email Us

Chat Hours
Monday-Friday:  8AM - 7PM (EST)
Saturday: 9:30AM - 6PM (EST)

Warranty Department (U.S. only)
2321 N Loop Road
Alameda, CA 94502
Monday-Friday:  7AM - 3:30PM (PST)
Email Warranty 

The North Face® Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route Street, Suite 325
Dallas, TX  75201
Fax 1-214-451-1910
Email Endurance Challenge
IMPORTANT:  The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.  

Canada Customer Service
1-877-992-0111 or 1-514-404-4896
Fax: 1-888-857-7483
Please Note: Customer Service will be closed on Friday, March 25th for Good Friday.