How can we Help?

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, chat or mail.

The North Face® Customer Service (U.S. only)

Call Us: (888) TNF-1968 or (888) 863-1968  
Text Us: (920) 545-5122

Monday-Friday: 7am-7pm (CST)  
Saturday: 8:30am-5pm (CST)  
Sunday: CLOSED

Chat Hours

Monday-Friday: 7am-7pm (CST)
Saturday: 8:30am-5pm (CST)  
Sunday: CLOSED

For online returns, please click here to get started.
For donation or sponsorship requests, please click here to get started.

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Warranty Department (U.S. only) 

2321 N Loop Road 
Alameda, CA 94502 
1-855-500-8639 
Monday-Friday: 7AM - 3:30PM (PST) 
Email Warranty

The North Face® Endurance Challenge Team

 c/o Hawkeye Sports & Experiential 
2828 Route Street, Suite 325 
Dallas, TX 75201 
Email Endurance Challenge 

IMPORTANT: The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.

Canada Customer Service 

1-877-992-0111 or 1-514-404-4896 
Fax: 1-888-857-7483