How can we Help?
Due to the Martin Luther King holiday, 3-Day orders placed on Friday, Jan 18 will ship out on Tuesday Jan 22.
Customer Service will also be closed on Monday Jan 21 in observance.
If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, chat or mail.
The North Face® Customer Service (U.S. only)
Call Us: (888) TNF-1968 or (888) 863-1968
Text Us: (920) 545-5122
Monday-Friday: 7am-10pm (CST)
Saturday: 8:30am-5pm (CST)
Sunday: 8:30am-5pm (CST)
Chat Hours
Monday-Friday: 7am-10pm (CST)
Saturday: 8:30am-5pm (CST)
Sunday: 8:30am-5pm (CST)
For online returns, please click here to get started.
For donation or sponsorship requests, please click here to get started.
Warranty Department (U.S. only)
2321 N Loop Road
Alameda, CA 94502
1-855-500-8639
Monday-Friday: 7AM - 3:30PM (PST)
Email Warranty
The North Face® Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route Street, Suite 325
Dallas, TX 75201
Email Endurance Challenge
IMPORTANT: The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.
Canada Customer Service
1-877-992-0111 or 1-514-404-4896
Fax: 1-888-857-7483