How can we Help?
If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, chat or mail.
The North Face® Customer Service (U.S. only)
Call Us: (888) TNF-1968 or (888) 863-1968
Text Us: (920) 545-5122
Monday-Friday: 7am-7pm (CST)
Saturday: 8:30am-5pm (CST)
Sunday: CLOSED
Chat Hours
Monday-Friday: 7am-7pm (CST)
Saturday: 8:30am-5pm (CST)
Sunday: CLOSED
For online returns, please click here to get started.
For donation or sponsorship requests, please click here to get started.
Warranty Department (US only)
2321 N. Loop Road
Alameda, CA 94502
1-855-500-8639
Monday - Friday: 7am - 3:30pm (PST)
The North Face Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route Street, Suite 325
Dallas, TX 75201
Important: The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challege Registration and participant information.
Canada Customer Service
1-877-992-0211 or 1-514-404-4896
Fax: 1-88-857-7483