Help Center

Customer Service Closure

Our Customer Service Department will temporarily close on Thursday, Nov. 26th in observance of the Thanksgiving holiday.

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Thanks for reaching out. Please review the following information if you have questions about warranties and returns.

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Our orders drop immediately to the warehouse for processing so we can ship them as quickly as possible. Your order is already at the warehouse so we are unable to make changes at this time. If you need to make changes, please wait to receive your order and make any returns at that time.

We apologize for any inconvenience.

We'd be happy to send you some stickers! All you need to do is mail a self-addressed stamped envelope to this address:

The North Face Attn: Stickers
N850 County Highway CB
Appleton, WI 54914

Once we receive your self-addressed stamped envelope we will send the stickers to you!

You can track your package with your shipper to determine if and when it has been delivered. Once we have received your product by The North Face® in the Warranty Department, we will send out an email that will let you know the status of your repair. Again, our typical turnaround time is 6-8 weeks from the day we receive your product at our facility until it is returned to you. If you have further questions, please call the Warranty Department, at 1-855-500-8639.

Want to begin a warranty claim? Download and send the Warranty Return Form

Want to learn more about warranty claims? Go to the warranty claim FAQs

Customer Service

 

Online Chat

Monday-Friday: 7:00am - 6:00pm (CST)
Saturday:
8:30am - 5:00pm (CST)
Sunday: 
8:30am - 5:00pm (CST)

Call Center Hours

Monday-Friday: 7:00am - 6:00pm (CST)
Saturday: 
8:30am - 5:00pm (CST)
Sunday: 
8:30am - 5:00pm (CST)

United States
Call: (888) 863-1968
Text: (920) 545-5122