How can we Help?

Due to the Martin Luther King holiday, 3-Day orders placed on Friday, Jan 18 will ship out on Tuesday Jan 22.

Customer Service will also be closed on Monday Jan 21 in observance.

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, chat or mail.

The North Face® Customer Service (U.S. only)

Call Us: (888) TNF-1968 or (888) 863-1968 

Text Us: (920) 545-5122

Monday-Friday: 7am-10pm (CST) 

Saturday: 8:30am-5pm (CST) 

Sunday: 8:30am-5pm (CST) 

Chat Hours

Monday-Friday: 7am-10pm (CST)
Saturday: 8:30am-5pm (CST) 

Sunday: 8:30am-5pm (CST) 


For online returns, please click here to get started.
For donation or sponsorship requests, please click here to get started.

Live Chat
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Warranty Department (U.S. only)

2321 N Loop Road

Alameda, CA 94502


Monday-Friday:  7AM - 3:30PM (PST)

Email Warranty

The North Face® Endurance Challenge Team

c/o Hawkeye Sports & Experiential

2828 Route Street, Suite 325

Dallas, TX  75201

Email Endurance Challenge

IMPORTANT:  The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.  

Canada Customer Service

1-877-992-0111 or 1-514-404-4896

Fax: 1-888-857-7483