How can we Help?


If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, chat or mail.

The North Face® Customer Service (U.S. only)

Call Us: (888) TNF-1968 or (888) 863-1968
Text Us: (920) 545-5122

Monday-Friday: 7am-10pm (CST)
Saturday: 8:30am-5pm (CST)
Sunday: 8:30am-5pm (CST)

Chat Hours

Monday-Friday: 7am-7pm (CST)
Saturday: 8:30am-5pm (CST)
Sunday: CLOSED


For online returns, please click here to get started.
For donation or sponsorship requests, please click here to get started.

Live Chat

Warranty Department (US only)

510 Crystal City Highway
Suite 7
Uvalde, TX 78801
Monday - Friday: 7am - 3:30pm (PST)

Email Warranty


The North Face Endurance Challenge Team

c/o Hawkeye Sports & Experiential
2828 Route Street, Suite 325
Dallas, TX 75201

Email Endurance Challenge

Important: The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challege Registration and participant information.


Canada Customer Service

1-877-992-0211 or 1-514-404-4896
Fax: 1-88-857-7483