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How Can We Help?

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.

For online returns, please click here to get started.

For donation or sponsorship requests, please click here.

The North Face® Customer Service (U.S. only)
(888) TNF-1968 or 1-888-863-1968
Monday-Friday:  8AM - 7PM (EST)
Saturday: 9:30AM - 6PM (EST)

Email Us


Chat Hours
Monday-Friday:  8AM - 7PM (EST)
Saturday: 9:30AM - 6PM (EST)

Warranty Department (U.S. only)
2321 N Loop Road
Alameda, CA 94502
1-855-500-8639
Monday-Friday:  7AM - 3:30PM (PST)
Email Warranty 

The North Face® Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route Street, Suite 325
Dallas, TX  75201
Email Endurance Challenge
IMPORTANT:  The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.  

Canada Customer Service
1-877-992-0111 or 1-514-404-4896
Fax: 1-888-857-7483