How can we Help?
If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, chat or mail.
The North Face® Customer Service (U.S. only)
Call Us: (888) TNF-1968 or (888) 863-1968
Text Us: (920) 545-5122
Monday-Friday: 7am-10pm (CST)
Saturday: 8:30am-5pm (CST)
Sunday: 8:30am-5pm (CST)
Chat Hours
Monday-Friday: 7am-7pm (CST)
Saturday: 8:30am-5pm (CST)
Sunday: CLOSED
For online returns, please click here to get started.
For donation or sponsorship requests, please click here to get started.
Warranty Department (US only)
510 Crystal City Highway
Suite 7
Uvalde, TX 78801
1-855-500-8639
Monday - Friday: 7am - 3:30pm (PST)
The North Face Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route Street, Suite 325
Dallas, TX 75201
Important: The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challege Registration and participant information.
Canada Customer Service
1-877-992-0211 or 1-514-404-4896
Fax: 1-88-857-7483