Last updated: October 12, 2020
The North Face trademarks displayed on this Website are trademarks or registered trademarks of The North Face and its affiliated companies in the United States and internationally. All other trademarks are the sole property of their respective owners. All use prohibited.
Ownership of Website Content
The Website is protected to the maximum extent permitted by copyright and intellectual property rights laws and international treaties. All content displayed on or through the Website including but not limited to videos, photos, blogs, forums, product descriptions, athlete data, data sheets, FAQs is owned exclusively by The North Face and/or its affiliated companies and/or suppliers and/or licensors and is protected by copyright or other laws, including as a collective work and/or compilation, pursuant to copyrights laws, and international conventions. Any reproduction, modification, display or creation of derivative works from or redistribution of the Website, any content on the Website or the collective work, and/or copying is prohibited including but not limited to reproduction to any other server or location for further reproduction or redistribution, unless you have the express prior written permission of The North Face. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Website.
You may not use the Website for any commercial purposes, including the promotion or advertisement of any goods, services or opportunities, and you may not use the Website to solicit other Website visitors or users to visit or become members of, subscribe to, or register with any commercial online service or other organization, and/or collect or store personal data or attempt to collect or store personal data about other users of the Website.
Submissions of User Content
You acknowledge that you are responsible for any information, profiles, messages, text, files, images, photos, video, music, sounds, or other content or materials (“User Content”) that you submit, upload, post or otherwise provide or make available to The North Face or its vendors, on or through the Website or otherwise (“Submissions”), including User Content you agree to allow the use of that is on third party companies’ websites, for example Instagram, Twitter, Facebook, and Pinterest, that are associated with hashtags related to The North Face, including, for example, #neverstopexploring, #futurelight, and #thermoball. Such Submissions may be used on the Website and/or on other The North Face marketing materials, including emails, social media and store signage. You may only make a Submission if you are 18 years of age or over. If your Submission is selected by The North Face to be used, it may be displayed for other users to see, together with your name and social media identifer (if applicable) profile information (such as your handle and profile picture). The North Face is under no obligation to display, feature or use any Submission, but may do so at its sole discretion.
The North Face reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission on the Website or otherwise use the Submission. The Website may include the opinions, statements and other content of third parties. The North Face is not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. Any opinions, statements, or other materials made available by third parties through the Website are those of such third parties and not of The North Face, including its licensors and/or vendors, and The North Face does not endorse any such opinions, statements, or materials.
You acknowledge and agree that The North Face has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of any Submission.
Any questions, comments, suggestions, or other information about The North Face products or services submitted to The North Face through this Website (“Feedback”) shall be deemed non-confidential and non-proprietary. The North Face shall be free to use, reproduce, disclose and distribute such Feedback in any manner without limitation. The North Face specifically prohibits you from sending us any information that you consider to be confidential or proprietary through this Website. Please note that if you do send us any such information or material, the information will be non-confidential and non-proprietary and The North Face will not have any obligation or liability to you arising from The North Face’s and/or any third party’s receipt or use of such information or material.
Feedback and User Content
You understand that all Feedback and User Content posted on, transmitted through, or linked from the Website, is the sole responsibility of the person from whom such Feedback and User Content originated. You understand that The North Face does not control, and is not responsible for Feedback and User Content made available through the Website and that by using the Website, you may be exposed to Feedback and User Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. The North Face expressly disclaims any liability for such Feedback and User Content.
You agree that you must evaluate, and bear all risks associated with, the use of any Feedback and User Content. You further agree that you will not rely on said Feedback and User Content, and that under no circumstances will The North Face be liable in any way for any Feedback and User Content or for any loss or damage of any kind incurred as a result of the use of any Feedback and User Content posted, emailed or otherwise made available. You acknowledge that The North Face does not pre-screen or approve Feedback and User Content, but that The North Face shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Feedback and User Content for any reason.
Your interactions with organizations, events and/or individuals found on or through the Website are solely between you and such organizations and/or individuals. The North Face expressly disclaims any liability for such organizations, events or individuals.
You agree not to transmit to The North Face any information or post, email, or otherwise make any Submission of User Content that: (i) is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another's privacy, or is harmful to minors in any way; (ii) is pornographic or depicts a human being engaged in actual sexual conduct; (iii) harasses, degrades, intimidates or is hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; (iv) impersonates any person or entity, including, but not limited to, a The North Face employee, or falsely states or otherwise misrepresents your affiliation with a person or entity; (v) that includes personal information or identifying information about another person without that person's explicit written consent; (vi) is false, deceptive, misleading, or deceitful; (vii) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, or Submissions that you do not have a right to make available under any law or under contractual or fiduciary relationships; (viii) that constitutes or contains "affiliate marketing," "link referral code," "junk mail," "spam," "chain letters," "pyramid schemes," or unsolicited commercial advertisement; (ix) constitutes or contains any form of advertising or solicitation if posted in areas of the Website which is not designated for such purposes or emailed to The North Face users who have not indicated in writing that it is ok to contact them about other services, products or commercial interests; (x) advertises any illegal service; (xi) contains software viruses or any other computer code, files or programs designed to monitor, interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (xii) disrupts the normal flow of dialogue with an excessive amount of Submissions (flooding attack) to the Website, or that otherwise negatively affects other users' ability to use the Website; (xiii) that employs misleading email addresses, or forged headers or otherwise manipulated identifiers in order to disguise the origin of Submissions transmitted through the Website.
Additionally, you agree not to: (i) contact anyone who has asked not to be contacted, or make unsolicited contact with anyone for any commercial purpose; (ii) "stalk" or otherwise harass anyone through the Website; (iii) collect personal data about other users for commercial or unlawful purposes; (iv) use automated means, including spiders, scrapers, robots, crawlers, data mining tools, or the like to download data from the Website; (v) post irrelevant User Content, repeatedly post the same or similar User Content or otherwise impose an unreasonable loads on our infrastructure; (vi) post any deceptive events; or (vii) attempt to gain unauthorized access to The North Face computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of, the Website.
If you are a resident of Australia, these terms apply.
If you are a resident of Brasil, these terms apply.
If you are a resident of Canada, these terms apply.
If you are a resident of China, these terms apply.
If you are a resident of France, these terms apply
If you are a resident of Germany, these terms apply.
If you are a resident of Italy, these terms apply.
If you are a resident of Japan, these terms apply.
If you are a resident of Korea, these terms apply.
If you are a resident of Mexico, these terms apply.
If you are a resident of Netherlands, these terms apply.
If you are a resident of Russia, these terms apply.
If you are a resident of United Kingdom, these terms apply.
Establishing an Account
Submissions and use of the Website are made available only to persons over the age of 16 and to persons who can form legally binding agreements under applicable law. Although users of all ages are welcome to browse the Website, the Website is not intended to be used by children under the age of 16 and children under the age of 16 are not to submit any personally identifying information through the Website. In addition, you may only establish an account if you are 18 years of age or over. In order to purchase products/services from the Website and in order to access/use some features on the Website, you may be required to establish and use an account. In addition to your name and contact information, you may be required to submit a valid credit card number, billing address, and related billing information in connection with your account. When you register for an account you must (i) provide accurate and truthful information, and (ii) update such information from time to time as necessary to keep your registration information current and accurate. By establishing an account, you represent and warrant you have the right and are authorized to provide the information you provide when you register for the account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your devices. All activities that occur under your account or password shall be your responsibility.
Availability of Products, Services, Features and Content
All products, services, features and content available on or through the Website, including but not limited to prices and availability of such products and services, are subject to change and discontinuation at any time, in our sole discretion, without notice. The receipt of an e-mail order confirmation does not constitute acceptance of an order or a confirmation or an offer to sell. All orders are subject to The North Face’s review and approval. If The North Face chooses to accept an order, such acceptance will be deemed upon shipment. We reserve the right, without prior notification, to limit the order quantity of any item and/or refuse service to any customer for any reason not prohibited by law.
Accessing the Website and Account Security
The Website may contain services and features that are available to certain mobile devices. Your carrier’s standard data and messaging rates and fees apply. The North Face does not guarantee that all mobile services will work with all carriers or devices.
The North Face SMS Terms and Conditions
Please read these terms and conditions carefully. By providing your telephone number(s) and confirming your acceptance of SMS/text messages from The North Face®, through electronic and/or digital means, you expressly consent to receive recurring non-marketing and marketing text messages from The North Face®, a division of VF Outdoor, LLC (the “The North Face”) and others texting on behalf of The North Face, including text messages made with an automatic telephone dialing system, at the telephone number(s) that you provide. Your consent is not required to purchase any goods or services. You may opt out of these communications at any time. Message and data rates may apply. Message frequency varies.
The North Face and its service providers may use an automatic telephone dialing system to deliver text messages to you. The North Face text messages are intended to provide you with information about The North Face goods and services, including exclusive limited time offers and XPLR Pass Rewards.
Message and data rates may apply to each text message sent or received in connection with The North Face text messages as provided in your mobile telephone service rate plan, in addition to any applicable roaming charges. Please contact your mobile telephone carrier for pricing plans. The North Face does not impose a separate fee for sending The North Face text messages.
How to Opt In
To opt in to receive text messages from The North Face, please follow the instructions provided when you enroll.
How to Opt Out
To stop receiving text messages from The North Face, use the mobile phone corresponding to the number enrolled in The North Face text messages and reply “STOP” in response to a text message from the The North Face text messaging program or text “STOP” to 84243. You will then receive confirmation of your opt-out. This will only opt you out of the specific text messaging program associated with that phone number or five-digit short code, and you will remain opted in to any other text messaging programs where you have enrolled.
Your Mobile Telephone Number
You represent that you are the account holder for the mobile telephone number(s) that you provide. You are responsible for notifying The North Face immediately if you change your mobile telephone number. You may notify The North Face of a number change by via the “Contact Us” page on its website.
You agree to indemnify The North Face in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify The North Face if you change your telephone number, including but not limited to all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act and state telemarketing laws.
We are able to deliver messages to the following mobile phone carriers: AT&T, T-Mobile®, Verizon Wireless, Sprint, Nextel, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless, Cricket, Cincinnati Bell and Virgin Mobile.
***Carriers are not liable for delayed or undelivered messages***
Access or Delivery to Mobile Network Is Not Guaranteed
Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of the control of The North Face, and The North Face is not responsible or liable for issues arising from them.
For help or support, reply “HELP” in response to a text message from the The North Face text messaging program or text “HELP” to 84243. You may also receive help via the “Contact Us” page on the The North Face website.
To receive The North Face text messages, you must be a resident of the United States and 18 years of age or older. The North Face reserves the right to require you to prove that you are at least 18 years of age.
Changes to Terms and Conditions
The North Face may revise, modify, or amend these SMS Terms and Conditions at any time. We will provide notice of any such revision, modification, or amendment through reasonable means, including but not limited by email to any email address you provide or by text message to any telephone number you provide. Said revision, modification, or amendment shall not apply retroactively and will not be effective until seven (7) days after we provide notice. If you do not agree to the revision, modification, or amendment, you must opt-out of The North Face text messages within the 7-day notice period. If you do not opt-out, you will be deemed to have accepted the revision, modification, or amendment.
Termination of Text Messaging
The North Face may suspend or terminate your receipt of The North Face text messages for any reason, including if The North Face believes you are in breach of these SMS Terms and Conditions. Your receipt of The North Face text messages is also subject to termination if your mobile telephone service terminates or lapses. The North Face reserves the right to modify or discontinue, temporarily or permanently, all or any part of The North Face text messages, with or without notice.
Communications and Consent to Electronic Notices
You may communicate with The North Face via postal mail, telephone, and our website. The North Face may issue notices via various channels, including by sending email to an address you provide. You agree that such notices shall have legal effect.
You also agree that notices sent by email satisfy any requirement that notices be provided in writing. If you do not agree, do not use The North Face products or services.
Your consent to receive electronic communications applies to this transaction and any future transaction which may arise out of this transaction. You may have the right to withdraw your consent to receive certain electronic communications, and when required by law, The North Face will provide you with paper copies upon request at no charge. You may make such a request via any of the channels listed above. If you withdraw your consent, The North Face reserves the right to terminate your use of The North Face products or services.
To receive, access, and retain the notices that The North Face sends via email, you must have Internet access and a computer or device with a compatible web browser. You will also need software capable of viewing files in PDF format. Your device or computer must have the ability to print, or download and store, e-mails and PDF files. By accepting these terms, you confirm that you can receive, access, and retain the notices that The North Face may send. You may update your contact information via the “Contact Us” page on the The North Face website.
If you have questions regarding these SMS Terms and Conditions, please contact Customer Service at (888) TNF-1968 or email us at email@example.com.
This Website is protected under copyright law and all rights reserved except as expressly provided herein. Individual documents, pages, or components may contain different copyright notices and/or additional proprietary notices.
In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, The North Face has adopted a policy of limiting access or terminating the online accounts of users who are deemed to be repeat infringers.
If you believe that your work has been copied in a way that constitutes copyright infringement, please notify The North Face agent for notice of claims of copyright infringement ("Copyright Agent"), at
Copyright Agent/General Counsel
The North Face Website
VF Outdoor, LLC
1551 Wewatta St.
Denver, CO 80202
(888) TNF-1968 or (888) 863-1968
Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification.
DISCLAIMER OF WARRANTIES
YOU AGREE THAT USE OF THE WEBSITE IS ENTIRELY AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, THE NORTH FACE DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE DISCLAIMS ANY WARRANTIES FOR OTHER SERVICES OR GOODS OFFERED BY THIRD PARTIES, RECEIVED THROUGH OR ADVERTISED ON THE WEBSITE, OR ACCESSED THROUGH ANY LINKS ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE NORTH FACE DISCLAIMS ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE WEBSITE. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.
THE FOREGOING DISCLAIMER OF WARRANTIES APPLIES ONLY TO YOUR USE OF the WEBSITE, AND DOES NOT APPLY TO THE NORTH FACE PRODUCTS. INFORMATION CONCERNING WARRANTIES FOR THE NORTH FACE PRODUCTS CAN BE FOUND HERE.
LIMITATION ON LIABILITY AND INDEMNITY OF THE NORTH FACE
UNDER NO CIRCUMSTANCES SHALL THE NORTH FACE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF THE NORTH FACE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR MISUSE OF THE WEBSITE, FROM YOUR INABILITY TO USE THE WEBSITE, OR FROM THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE WEBSITE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY THIRD PARTY SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY THIRD PARTY INFORMATION, ADVICE, OR ADVERTISEMENT RECEIVED THROUGH THE WEBSITE OR THROUGH ANY LINKS ON THE WEBSITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. THE FOREGOING LIMITATIONS OF LIABILITY ARE APPLICABLE WITHIN THE STATE OF NEW JERSEY. IN ADDITION, CERTAIN OTHER jurisdictions DO not permit LIMITATIONS OF LIABILITY. In such jurisdictions, some of the foregoing limitationS may not apply to you.
Compliance with Applicable Laws; Export Control Laws
Disputes and Arbitration Agreement
If for any reason a claim proceeds in court rather than in arbitration WE BOTH HEREBY WAIVE ANY RIGHT TO A JURY TRIAL.
ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Unless we both agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative, consolidated or class proceeding. If the requirements of this paragraph are found to be unenforceable, then the entirety of this arbitration provision shall be null and void except for the waiver of any right to a jury trial described in the previous paragraph.
Payment of all filing, administration and arbitrator fees will be governed by the American Arbitration Association’s (“AAA”) rules, except as provided in this section. If your total claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees, unless the arbitrator determines your claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
If a dispute arises we strongly encourage you to first contact our Customer Service Department before starting arbitration or filing a claim in small claims court. We value our relationships with our customers and will try to resolve your claims informally and quickly.
If your dispute is not resolved by Customer Service, before beginning arbitration, please send written notice describing the claim to the Office of the General Counsel at the following address:
The North Face, a division of VF Outdoor, LLC
1551 Wewatta Street
Denver, CO 80202
If the claim has not been resolved within 30 days of sending the notice you may then commence an arbitration proceeding. The arbitration will be conducted by the AAA under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules and forms are available at www.adr.org or by calling 877-495-4185.
Governing Law; Entire Agreement
We strive to make this Website content accessible and user-friendly. If you are having difficulty viewing the content on this Website or navigating the Website, please contact Customer Service at (888) TNF-1968 or email us at firstname.lastname@example.org and we will be happy to assist you.
Please click here to review the VF Employee Discount Policy.