Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns.
Online purchases can also be returned at The North Face retail stores within 60 days of purchase.
You must have either your order number or your order confirmation email to return in store. Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management.
If the original purchase was made with a credit card, a refund will only be issued if the authorized cardholder is present with the same card. Without these, we can only issue a store credit.
After your return is complete, your refund will be initiated and a return confirmation email will be sent.
Limited Lifetime Warranty
All of our branded products (except footwear and products from our The North Face Renewed series) are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the product.
If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
The products eligible for the Limited Lifetime Warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your The North Face® sleeping bag may not survive to the ripe old age of 70. (But we have heard from folks whose well-loved and cared for 1973 Superlight sleeping bags are still going strong!)
An authorization number is required for all warranty claims. To obtain an authorization number, simply email us at email@example.com with:
- your complete name/address/phone number
- front/back pictures of all tags in the product/underneath tongue of footwear, overall product and a brief description of the problem
We will then reply with specific instructions on a case by case basis.
All shipping to Repair Center must be pre-paid and insured. The North Face® cannot be liable for lost in-bound packages. All items must be laundered prior to be sent in for repair. If items are not, they will be returned to the owner for cleaning.
Our typical turnaround time is 10 - 15 business days from the time we receive your product until it is shipped back to you. Our turnaround time will increase during our busy period (usually September through end of March) and stretch to 20 - 30 business days. You may also track you package online with your shipping company.
If you have more questions, have your authorization number handy and call us @ 1-877-992-0111. Our lines are open Monday - Friday 8:30 am - 5pm EST.