Online Returns
Sometimes your adventures call for something else. Orders placed on or after November 1st can be returned until January 31st, 2025. Items must be unused, unwashed and unaltered.
Have an account or are you an XPLR Pass™ member?
Log in & Visit Order Details
Are you a guest or received an item as a gift?
Be ready with your order number, purchasers last name and visit Order Status to initiate your return.
1. Select the item(s) you wish to return.
2. Select the reason for the return.
3. Select your return method.
Help us lower our impact and cut down on waste by reusing the box or bag your purchase was received in.
Print your return label and secure it to your package. No printer? Select the QR code return method and FedEx Office locations can print it for you free of charge.
At a USPS location, you can purchase packing materials, though they cannot print labels or package items for you.
Drop your package off at your selected return location.
Once the Distribution Center receives and reviews your package, your refund will be processed. You will receive an email confirmation once your refund has been initiated.
1. Start a return.
Have an account or are you an XPLR Pass™ member?
Log in & Visit Order Details
Are you a guest or received an item as a gift?
Be ready with your order number, purchasers last name and visit Order Status to initiate your return.
2. Process your return.
1. Select the item(s) you wish to return.
2. Select the reason for the return.
3. Select your return method.
3. Package your item(s).
Help us lower our impact and cut down on waste by reusing the box or bag your purchase was received in.
Print your return label and secure it to your package. No printer? Select the QR code return method and FedEx Office locations can print it for you free of charge.
At a USPS location, you can purchase packing materials, though they cannot print labels or package items for you.
4. Ship your package.
Drop your package off at your selected return location.
5. Receive your refund and confirmation.
Once the Distribution Center receives and reviews your package, your refund will be processed. You will receive an email confirmation once your refund has been initiated.
Return Process: Frequently Asked Questions
This could be because you are received a split shipment from two different locations. Please revisit your order confirmation page for your order number information.
If you just finished processing your return, you should receive an email with the ability to reprint your return label. If you cannot locate that email, please sign in to your online account to view your returns history.
The North Face does not offer online exchanges at this time. You may exchange an online order in any The North Face Store or The North Face Outlet.
You can find your order number in your order confirmation email. If you don't have your confirmation email, please contact us.
If you received a gift, we recommend reaching out to the original purchaser to get the order number, purchaser's last name and zip code used during purchase. If this information is not available, please contact us.
If you received a promotion code, you can apply that code during the checkout on your next order.
Unfortunately, we do not accept returns from stores at this time. However, if you purchased online, you have the ability to return in-store, unless you made the purchase with PayPal, Klarna or Apple Pay. Those payment methods are not eligible for in-store returns.
The return will go back to your original form of payment. If a gift card or rewards were used, you will receive a gift card via email.
Visit the order status page to pull up your account information and start the return process.
Select the QR code return method and FedEx Office locations can print it for you free of charge.
Once the Distribution Center receives and reviews your package, your refund will be processed. You will receive an email confirmation once your refund has been initiated.
We offer a Limited Lifetime Warranty at The North Face. Please visit our warranty information below for more details.
In-Store Returns
Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns.
Online purchases can also be returned at The North Face retail stores within 30 days of purchase.
You must have either your order number or your order confirmation email to return in store. Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management.
If the original purchase was made with a credit card, a refund will only be issued if the authorized cardholder is present with the same card. Without these, we can only issue a store credit.
After your return is complete, your refund will be initiated and a return confirmation email will be sent.
The following locations are licensee owned and operated:
- The North Face Whistler
- The North Face Banff
- The North Face Blue Mountain
Please note they are unable to process a return or exchange for any item purchased at TheNorthFace.com, The North Face retail stores, or The North Face outlet stores.