Delivery time includes processing and delivery. Shipping to remote locations may take longer.

If you ordered two or more items, including gift with purchase, they may ship separately. You'll be charged for the items as they ship (and your credit card won't be charged for out-of-stock items). Any out-of-stock items paid for with a gift card will be reimbursed with a replacement eGift Card.

Shipping Options and Timelines

Wherever the trail leads, we’ll help get your gear there. 

Choose the shipping method that fits your journey:

Standard Shipping

• Delivery: 3–6 business days after your order ships

• Order Cutoff: If ordered by 12 PM PST, it will ship out of our warehouse the same day.

Express Shipping

• Delivery: 2–4 business days after your order ships

• Order Cutoff: If ordered by 9 AM PST, it will ship out of our warehouse the same day.
  

Helpful Tip: Delivery times start after your order ships. Cutoff times tell you when your order leaves our warehouse. Heads up: Some shipping options may not be available year-round. Weather, peak seasons, and other factors can affect availability. Legal title to purchased product transfers to the buyer at point of shipment.

Gift Boxing & Seasonal Shipping

• Gift boxing is available for $9.00 + tax and includes a 100% recyclable box featuring the iconic Half Dome and a red ribbon.

• Each box comes with a free personalized message card made from 100% recycled materials.

• Not available for footwear or equipment (e.g., tents, sleeping bags, packs).

• If eligible, you’ll see the option to add gift boxing during Checkout.

   

Get your gifts by 12.24. Order by: 

12.12 at 11:59PM PST for Standard Delivery. 

12.17 at 11:59PM PST for Express Delivery. 

For return and order change policies, please visit our Returns section.

Signature Requirement for High-Value Orders

• For orders totaling $500 or more, a signature is required upon delivery.

• If your order ships in multiple packages, only the final package will require a signature.

Order Tracking & Delivery

How do I track my order?

Site 

• If you're signed in, go to your order Details page for your tracking number (My Account > My Orders (Order History) > Order Details > Tracking Number.)

• If you're signed out you can track your order at https://www.thenorthface.com/en-us/order-status.

• Provide your order number, email, and zip code to access your order.

• *Order Details page will appear with limited information. Sensitive information such as payment method and billing is not shown for privacy purposes.*
   

Email 

• An email with your tracking number will be provided after your order has been shipped.
   

TNF App 

• If you are a signed out user, follow this path to track your order: Account > Find Order > Provide order number, last name, and zip code.

• If you are a signed in user, follow this path to track your order: Account > Order History > View Order Details > "Track Package" with tracking number.
   

SMS 

• You’ll receive a text message once your order ships. Just tap the link in the message to track your order.