SMS Terms and Conditions

 

Please read these terms and conditions carefully. By providing your telephone number(s) and confirming your acceptance of SMS/text messages from The North Face®, through electronic and/or digital means, you expressly consent to receive recurring non-marketing and marketing text messages from The North Face®, a division of VF Outdoor, LLC (“The North Face”), and others texting on behalf of The North Face, including text messages made with an automatic telephone dialing system, at the telephone number(s) that you provide. Your consent is not required to purchase any goods or services. You may opt out of these communications at any time. Message and data rates may apply. Message frequency varies.

You also accept and agree to be bound by these SMS Terms and Conditions, our Terms of Use, our Privacy Policy, and any other applicable terms and agreements related to your use of The North Face services.

Program Description

The North Face and its service providers may use an automatic telephone dialing system to deliver text messages to you. The North Face text messages are intended to provide you with information about The North Face goods and services, including exclusive limited-time offers and VIPeak Rewards.

Cost

Message and data rates may apply to each text message sent or received in connection with The North Face text messages as provided in your mobile telephone service rate plan, in addition to any applicable roaming charges. Please contact your mobile telephone carrier for pricing plans. The North Face does not impose a separate fee for sending The North Face text messages.

How to Opt In

To opt in to receive text messages from The North Face, please follow the instructions provided when you enroll via the The North Face website or smartphone application.

How to Opt Out

To stop receiving text messages from The North Face, use the mobile phone corresponding to the number enrolled in The North Face text messages and reply “STOP” in response to a text message from the The North Face text messaging program or text “STOP” to [SHORT CODE]. You will then receive confirmation of your opt-out. This will only opt you out of the specific text messaging program associated with that phone number or five-digit short code, and you will remain opted in to any other text messaging programs where you have enrolled.

Your Mobile Telephone Number

You represent that you are the account holder for the mobile telephone number(s) that you provide. You are responsible for notifying The North Face immediately if you change your mobile telephone number. You may notify The North Face of a number change by via the “Contact Us” page on its website.

You agree to indemnify The North Face in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify The North Face if you change your telephone number, including but not limited to all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act and state telemarketing laws.

Privacy

Please click this link to access The North Face Privacy Policy.

Carriers

We are able to deliver messages to the following mobile phone carriers: [List]. ***Carriers are not liable for delayed or undelivered messages***

Access or Delivery to Mobile Network Is Not Guaranteed

Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of  the control of The North Face, and The North Face is not responsible or liable for issues arising from them.

Support/Help

For help or support, reply “HELP” in response to a text message from the The North Face text messaging program or text “HELP” to [SHORT CODE]. You may also receive help via the “Contact Us” page on the The North Face website.

Eligibility

To receive The North Face text messages, you must be a resident of the United States and 18 years of age or older. The North Face reserves the right to require you to prove that you are at least 18 years of age.

Changes to Terms and Conditions

The North Face may revise, modify, or amend these SMS Terms and Conditions at any time. We will provide notice of any such revision, modification, or amendment through reasonable means, including but not limited by email to any email address you provide or by text message to any telephone number you provide.  Said revision, modification, or amendment shall not apply retroactively and will not be effective until seven (7) days after we provide notice. If you do not agree to the revision, modification, or amendment, you must opt-out of The North Face text messages within the 7-day notice period.  If you do not opt-out, you will be deemed to have accepted the revision, modification, or amendment.

Termination of Text Messaging

The North Face may suspend or terminate your receipt of The North Face text messages for any reason, including if The North Face believes you are in breach of these SMS Terms and Conditions. Your receipt of The North Face text messages is also subject to termination if your mobile telephone service terminates or lapses. The North Face reserves the right to modify or discontinue, temporarily or permanently, all or any part of The North Face text messages, with or without notice.

Communications and Consent to Electronic Notices

You may communicate with The North Face via postal mail, telephone, and our website. The North Face may issue notices via various channels, including by sending email to an address you provide. You agree that such notices shall have legal effect.

You also agree that notices sent by email satisfy any requirement that notices be provided in writing. If you do not agree, do not use The North Face products or services.

Your consent to receive electronic communications applies to this transaction and any future transaction which may arise out of this transaction.  You may have the right to withdraw your consent to receive certain electronic communications, and when required by law, The North Face will provide you with paper copies upon request at no charge. You may make such a request via any of the channels listed above. If you withdraw your consent, The North Face reserves the right to terminate your use of The North Face products or services.

To receive, access, and retain the notices that The North Face sends via email, you must have Internet access and a computer or device with a compatible web browser. You will also need software capable of viewing files in PDF format. Your device or computer must have the ability to print, or download and store, e-mails and PDF files. By accepting these terms, you confirm that you can receive, access, and retain the notices that The North Face may send. You may update your contact information via the “Contact Us” page on the The North Face website.

Contact Us

If you have questions regarding these SMS Terms and Conditions, please reach out to us via the “Contact Us” page on the The North Face website.