Shipping & Payments

Holiday Shipping Update

Due to COVID-19 and the increased volume of our carriers, delays may occur as we work as quickly and safely as possible.

Shipping

We offer free standard shipping on all orders within Canada.



Holiday Shipping

When should I place my order?

This year, shopping early is a must. Orders must be placed by 12/21 at 2:59 AM ET for delivery by 12/24.


What are your shipping cutoffs for the holidays?

It‘s never too early to check loved ones off your gift list. Place orders by the dates below to ensure delivery by 12/24.


Canada Shipping Timelines

Remote Locations Ground: 12/9 at 2:59 AM ET

Remote Locations Express: 12/9 at 2:59 AM ET

Ground Shipping: 12/15 at 2:00 AM ET

Express Shipping: 12/20 at 2:00 AM ET

Track your order

When your order is shipped we will send you an email containing the unique tracking number(s). VIPeak members can also find this same information by signing into their account.

Track order

Shipping to Stores

We do not currently have the ability to Buy Online, Pick-up In Store or Ship To Store in Canada. 

Gift Boxes

During the Holiday season, we offer gift boxing, using 100%-recyclable boxes, for a flat fee of $5.95. 

Our gift boxes feature an image of the iconic Half Dome and are tied with a red ribbon. Each gift box purchase also includes the option for a free personalized message on a card made from 100%-recycled materials.

Gift boxes are not available for footwear and equipment (i.e., tents, sleeping bags, packs). 

If gift boxing is available, you'll have the option to add it to your Cart during Checkout.


Payments

We accept Visa, MasterCard, Discover, American Express, PayPal and The North Face® Gift Cards.



Promotion Codes

To use a promo code, it needs to be entered before Checkout.

If you're having problems entering a promotion code, please ensure that you are entering it exactly as shown (without spaces). Please also note that codes are case sensitive. 

If you're still having problems entering a shipping address, please reach out to our Customer Service team on (877) 992-0111.

Gift Cards

We offer Gift Cards and eGift Cards in amounts ranging from $10 to $1,000. These cards are redeemable at The North Face Retail Stores and Outlets, and on thenorthface.com. Each customer is limited to purchasing no more than $2,000 in gift cards per day.

Gift Cards are shipped individually, via free FedEx SmartPost. eGift Cards are emailed within 24 hours of purchase, or can be emailed on a selected date.

Purchase Gift Cards here.

Using Gift Cards and eGift Cards
They can be used in combination with a credit card, and multiple Gift Cards/eGift Cards can be used at once. To redeem online, enter the unique Card number and PIN at checkout. To redeem at a The North Face Retail Store, bring in the Gift Card, or print a copy of the eGift Card, and hand it to the Sales Associate at checkout.

Checking Your Gift Card Balance
Your balance can be checked by calling 800-242-5353. You must have the Gift Card/eGift Card to check your balance.

Receiving eGift Cards for Returned Items
If you choose to get a credit in the form of an eGift Card for returned item(s), we will issue the eGift Card as soon as your item(s) are received. Please allow 24 hours for your eGift Card to be emailed to you after item(s) have been received.

Additional Payment Info

Price Adjustments
If you purchase an item (online or in-store) that goes on sale after you've bought it, you can request a price adjustment for up to two weeks after your purchase. For more information, please reach out to our Customer Service team on (877) 992-0111. Klarna is not available in Canada.

Debit Cards
Unfortunately, we only accept payment with credit cards or Paypal.

Card Showing Two Charges
Credit or debit card statements will occasionally show two identical charges for the same purchase. This is only ever temporary. Your card will only be charged once, and only when your order has shipped.

Sales Tax
Taxes that appear on your order are approximate. The actual taxes charged to your credit card will reflect the appropriate Provincial and Federal sales taxes, and will be determined when your order is shipped.

Using PayPal
To use PayPal, select the logo at checkout and follow the instructions.