OUR PRIVACY POLICY
Last updated: August 22, 2014
The North Face® recognizes that you care how information about you
is used and shared and respects your privacy. This Privacy Policy
describes what information we may collect from you, how we collect
that information, how we use that information, and the choices you
have regarding your information. By using our website, mobile
applications, or providing information to us in other ways, you agree
to be bound by this Privacy Policy.
This Privacy Policy
was lasted updated August 22, 2014 and may be updated from time to
time. Please check back periodically for further updates and changes.
The most updated version will be the one that is available on this website.
WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED?
Information You Provide
We collect and store information that you provide to us
through our websites, in our stores, through our customer service
representatives, at events, through mobile applications, through
marketing efforts, including contests, sweepstakes and events, and
through third parties, or any other way we interact with you. We are
one of the VF Corporation family of brands and may also receive
information about you from other brands held by VF Corporation.
You may choose not to provide certain information, but then
you might not be able to take advantage of certain capabilities of
this website, our mobile applications or other services we may offer.
For example, you must provide certain personal information in order to
place an order or to register for an account on or through this
website.
We may request, collect and store some or all of
the following types of personal information: name, billing address,
shipping address, e-mail address, telephone number, financial and
payment information, such as credit card number and expiration date,
gender, personal interests, birthday, information about a third party
you provide when we ship an order. We may also maintain a record of
your product interest and purchases.
If you access our website or mobile applications with your log-in
credentials from a social networking site (e.g. Facebook, Pinterest,
or Twitter) or if you otherwise agree to associate your account with
us with a social networking site, we may receive personal information
about you from such social networking site, in accordance with the
terms of use and privacy policy of the social networking site. We may
add this to the information we have already collected from you via
other interactions.
When you download or use our mobile
applications, we may receive information about your location and your
mobile device. We may use this information to provide you with
location-based services like local store information, search results,
and other personalized content. Most mobile devices allow users to
disable location services by using controls located in the device's
settings menu. If you have questions about how to disable your
device's location services, please contact your mobile service carrier
or your device manufacturer.
Automatically Collected Information
We collect and store certain other non-personally identifiable
information automatically whenever you interact with us. For example,
we may collect your Internet Protocol (IP) address and browser
information and reference site domain name when you visit this website
and analyze this data for preferences, trends, and site usage
statistics.
We may also collect information by using
cookies, web beacons, and related technologies in order to analyze and
understand how the website is used and to enhance your visits to the
website. For example, we may use cookies and related technologies to:
(i) customize account pages for you, (ii) track user visits and
account features, (iii) determine what features and pages are most
frequently requested or visited, and (iv) save your password so you do
not have to provide it each time you visit the website.
"Cookies" are small text files that a website sends to a
user's hard drive through the browser for data storage. Most browsers
accept cookies automatically but allow you to disable them. By
disabling or otherwise rejecting cookies, you may not be able to take
full advantage of all offerings on this website. We recommend that you
leave cookies "turned on" so that we can offer you a better
shopping experience on this website.
We use third-party
companies to provide Internet data hosting and to help us measure and
determine how visitors use our website and the effectiveness of our
website and promotions in order to help us improve and optimize our
website and the products and services we offer. We also use
third-party companies to serve advertisements (banners or links) on
our behalf across the Internet. These companies use tracking
technologies (including cookies and pixel tags) to collect
non-identifiable information about your visits to our website and your
interactions with our products and services in order to provide
tailored advertisements based on your interests and browsing of our
website (remarketing) on our behalf and on behalf of other advertisers
across the Internet. We use third-party audience data (such as age,
gender, and interests) to better understand and advertise to audiences
that visit our website. We do not use or associate personally
identifiable information with remarketing lists, cookies, data feeds,
or other anonymous identifiers.
Our websites currently
do not have a mechanism to recognize “Do Not Track” signals, but
several of the third-party companies who utilize these cookies or
beacons enable you to opt out of this advertising. If you wish to opt
out of receiving this third-party interest-based advertising, you may
obtain more information here. Please note this does not opt you out of
receiving marketing communications from us.
In addition, some of our e-mail communications to you may include a
"click-through URL" linked to a particular page on the
website. By clicking on one of these URLs, you will automatically
enter our website and we may collect information related to the
"click-through." You may avoid having this information
collected by not clicking on URL links in our e-mail
communications.
We also may use a variety of retail
analytics tools in our stores for operational and marketing purposes,
such as measuring and analyzing traffic patterns. These tools may
collect data from sensors, including video cameras, smartphone
detectors, Wi-Fi networks, or other devices, to improve your in-store
experience.
Information from Other Sources
We may collect information about you from third-party
sources and information that is publicly available. For example,
information you submit in a public forum (e.g., a blog, chat room, or
social network site) can be read, collected, or used by us and others,
and could be used to personalize your experience. You are responsible
for the information you choose to submit in these instances. Another
example, is that we may receive demographic information about you from
a third party to make our service and marketing efforts more efficient
and personalized for you.
HOW IS INFORMATION USED?
We use the personal information we collect to conduct
our business, communicate with you, and provide great products,
services, and experiences. We or third-party service providers we
engage may use the information to provide the products and services
that you have ordered or requested, to process and ship orders, to
send order and shipping confirmations, to provide customer service, to
respond to your comments, questions or complaints, to personalize your
experiences, to analyze your preferences and shopping habits, to
analyze trends and statistics, to administer and fulfill our contests
and other promotions, to analyze and improve the website and our
products and services, and to send you marketing communications and
other information regarding our products, services, marketing, or
special events. We also use your information for business purposes
such as security, payment processing, analytics, operations, fraud
detection, reporting, making back-ups, and legal compliance.
You always have the choice not to receive marketing
communications. For instructions on opting out of those
communications, please see the section entitled “Can I Indicate
Whether or Not I Want to Receive Promotional Communications?”
below.
Our blog is managed by a third-party application
that may require you to register to post a comment. We do not have
access or control of the information and comments posted to the blog.
You will need to contact or login into the third-party application if
you want the personal information that was posted to the comments
section removed. To learn how the third-party application uses your
information, please review its privacy policy.
We
display personal testimonials/reviews of satisfied customers on our
site in addition to other endorsements. With your consent we may post
your testimonial along with your name. If you wish to update or delete
your testimonial, you can contact us at tnfsupport@vfc.com.
WITH WHOM IS INFORMATION SHARED?
Except with your consent or as described in this Privacy Policy, we
do not sell, rent, or share with third parties any of your personal
information.
We may share your personal information with
other brands within the VF Corporation family of brands (including,
for example, Vans®, Timberland®, Nautica®, Kipling®, Wrangler®, Lee®,
7 For All Mankind®, JanSport®, Reef®, Splendid®, and Ella
Moss®).
We may share personal information with certain
third parties that perform services on our behalf. The services
provided by those third parties may include: operating the website,
hosting the website, providing the products and services you request,
authorization and processing of your payments, product fulfillment,
fraud protection and credit risk reduction, product customization,
marketing and promotional material distribution, loyalty program
management, promotions fulfillment, web site evaluation, data analysis
and, where applicable, data cleansing. Those third parties are not
authorized to use or disclose personal information you provide to us
on or through this website for any purpose other than to perform the
services designated by us.
We may share personal information with a third party if we are
required by law to disclose that personal information. For example, we
may be required to disclose personal information to respond to a
subpoena, court order, or other legal process. We may also disclose
this information in response to a law enforcement agency's request, or
where we believe it is necessary to investigate or address unlawful
acts or acts that may endanger the health or safety of a consumer or
the general public, to verify or enforce compliance with the terms of
use and policies that govern our website or as otherwise required or
permitted by law. In addition, the personal information you provide to
us may be transferred as an asset in connection with a merger or sale
involving all or part of The North Face® or as part of a corporate
reorganization, stock sale or other change of control.
WHAT ABOUT THE PRIVACY OF CHILDREN UNDER 13?
We do not intend to collect personal information from
anyone who is under the age of 13. If you are under the age of 13 you
should not provide any personal information to us and you should use
this website only with the involvement of a parent or guardian. If you
are a parent or guardian of a child under the age of 13 and suspect
he/she has provided personal information on or through the website,
please contact us as set forth below under "How Can I Contact You
Regarding This Privacy Policy?"
WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE?
The security of your information is important to us. We
have instituted security procedures and measures to protect our
servers and networks that store personal information. Unfortunately,
no transmission of information over the Internet can be guaranteed to
be 100% secure and, therefore, we cannot ensure or warrant the
security of any information. In order to help protect personal
information you provide to us, you: (i) should not share your password
or account information with others, (ii) should use a secure web
browser, and (iii) should change your password frequently. If you wish
to cancel a password, or if you become aware of any loss, theft, or
unauthorized use of a password, please contact us as set forth below
under "How Can I Contact You Regarding This Privacy
Policy?"
HOW CAN I ACCESS, CORRECT, AND UPDATE
PERSONAL INFORMATION?
You may access, correct and update certain personal
information that you have provided to us by clicking on the "My
Account" area of this website and following the instructions set
forth therein or by contacting us with your request as set forth below
under "How Can I Contact You Regarding This Privacy Policy?"
We reserve the right to retain any personal information reasonably necessary to appropriately document our business activities and for archival and record retention purposes. We will store personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. You may find out more details regarding this Privacy Policy by contacting us as provided below under "How Can I Contact You Regarding This Privacy Policy?"
CAN I INDICATE WHETHER OR NOT I WANT TO RECEIVE PROMOTIONAL COMMUNICATIONS?
There are several ways in which you can tell us whether
or not you want to receive promotional communications from us. When
you set-up an account or click on the "My Account" area of
this website, you will have an opportunity to make or change your
selections in this regard. You also will have an opportunity to change
these selections by clicking on an "unsubscribe" hyperlink
contained in promotional e-mails we send you. If you have not
established an account but have instead signed-up for our e-mail list,
you will be able to change your e-mail preferences by clicking on an
"unsubscribe" hyperlink contained in promotional e-mails we
send you. Please note that removal of personal information from our
database or "opting-out" will not stop marketing or
advertising content that is generated for distribution or is otherwise
queued for transmission to you prior to the time when we can implement
your request.
If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the website.
WHAT HAPPENS WHEN I LINK TO OR FROM ANOTHER WEBSITE?
This website may contain links to or from websites to
which this Privacy Policy does not apply ("Linked
Websites"). Please be advised that the practices described in
this Privacy Policy do not reflect the practices regarding information
collection, use and disclosure of Linked Websites or the owners or
operators of those Linked Websites. Your use of Linked Websites will
be governed by the terms of use, privacy policies, and other terms,
notices, and policies set forth on or referenced in those Linked
Websites. We encourage you to be aware of when you leave this website
and to read the privacy policies of each and every website that you visit.
HOW CAN I CONTACT YOU REGARDING THIS PRIVACY POLICY?
If you have any questions or concerns regarding your privacy
or the Privacy Policy you can send a request with your concerns or any
further questions to us by using the contact information provided below:
By Email: tnfsupport@vfc.com
Subject: Privacy Policy
Questions
Attn: The North Face Customer Service
By Mail:
The North Face
VF Outdoor, Inc.
2701
Harbor Bay Parkway
Alameda, Calif. 94502
WHAT
IF I AM A RESIDENT OF CALIFORNIA?
California Civil Code Section 1798.83 permits customers
who are California residents to request certain information regarding
our disclosure of personal information to third parties for their
direct marketing purposes. To make such a request, please write to us
at the following address:
By Email:
tnfsupport@vfc.com
Subject: Privacy Policy Questions
Attn: The North Face Customer Service
By Mail:
The North Face
VF Outdoor, Inc.
2701
Harbor Bay Parkway
Alameda, CA 94502
WHAT IF I
AM AN INTERNATIONAL USER?
Our digital operations are conducted, in whole or in part, in the United States. Regardless of where you live, you consent to have your personal data transferred, processed, and stored in the United States, and allow The North Face® to use and collect your personal information in accordance with this Privacy Policy.