The World Health Organization reports that it is safe to receive a package from an area where COVID-19 has been reported, stating “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low". For more information and to view the complete Q & A on COVID-19 from the World Health Organization, please click here.
In light of recent events and with our stores being temporarily closed, any purchases made in-store from February 2020 until March 2020 will have an extended return window of 30 additional days. Our general return policy can also be found here.
If you have questions about returning an item you purchased at one of our stores, please contact our Customer Service team on (888) 863-1968.
FedEx and UPS have both temporarily suspended the need to sign for deliveries. Until further notice, both services will deliver packages without the need for a signature.
If you've shipped an item to one of our stores, please call our Customer Service team on (888) 863-1968.
How Can We Help?
If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.
For online returns, please click here to get started.
Canada Customer Service
Monday – Friday: 8:30am – 5pm (EST)
The North Face® Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route Street, Suite 325
Dallas, TX 75201
IMPORTANT: The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.
Warranty Department (Canada Only)
The North Face Canada
3260 Rue Guenette Saint-Laurent, Québec
H4S 2G5 Canada
If you live in the area and want to bring us your product in person, we have a small dropoff counter in the back of the building. Please keep in mind:
- You must have a return authorization number with you to drop off items
- The item must have been laundered/cleaned beforehand
- It is a dropoff counter and no decisions regarding whether we will repair, return, or replace the item will be made at the counter
The hours of operation for the counter are Monday to Friday from 9:00 am to 12:00 pm Eastern.