Due to the lack of resources, we may experience some delays in online orders and returns due to the COVID-19 virus.

Because of the unprecedented interruption caused by the COVID-19 virus, The North Face will be temporarily extending the return window for store-bought products purchased in February and March of 2020.

Products purchased in-store during this period can be returned to The North Face stores for up to 90 days from the time of purchase.


COVID-19 FAQs

Can COVID-19 spread from packages or objects?

The World Health Organization reports that it is safe to receive a package from an area where COVID-19 has been reported, stating “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low". For more information and to view the complete Q & A on COVID-19  from the World Health Organization, please click here. 

Since your stores are temporarily closed, are there any alterations to your return policy?

In light of recent events and with our stores being temporarily closed, any purchases made in-store from February 2020 until March 2020 will have an extended return window of 30 additional days.  Our general return policy can also be found here.

How do I return an item I purchased from a The North Face store?

If you have questions about returning an item you purchased at one of our stores, please contact our Customer Service team on (888) 863-1968.

Do I still have to sign for my shipment?

FedEx and UPS have both temporarily suspended the need to sign for deliveries. Until further notice, both services will deliver packages without the need for a signature. 

 

What about my product that I’ve shipped to a store?

If you've shipped an item to one of our stores, please call our Customer Service team on (888) 863-1968.

How Can We Help?

 

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.

For online returns, please click here  to get started. 

 

Canada Customer Service

1-877-992-0111  


HOURS

Monday – Friday: 8:30am – 5pm (EST)

Email Customer Service

 

The North Face® Endurance Challenge Team


c/o Hawkeye Sports & Experiential 

2828 Route Street, Suite 325 

Dallas, TX  75201


IMPORTANT:  The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.


Email Endurance Challenge

 

Warranty Department (Canada Only)

The North Face Canada 

3260 Rue Guenette 
Saint-Laurent, Québec 

H4S 2G5 Canada 


Email Warranty

 
Can I bring my product to your warranty center in person?

If you live in the area and want to bring us your product in person, we have a small dropoff counter in the back of the building. Please keep in mind:

  • You must have a return authorization number with you to drop off items
  • The item must have been laundered/cleaned beforehand
  • It is a dropoff counter and no decisions regarding whether we will repair, return, or replace the item will be made at the counter

The hours of operation for the counter are Monday to Friday from 9:00 am to 12:00 pm Eastern.