How Can We Help?

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.

For online returns, please click here to get started.

For donation or sponsorship requests, please click here.

Canada Customer Service
1-877-992-0111 or 1-514-404-4896
Fax: 1-888-857-7483

Phone Hours
Monday-Friday: 8:30AM-6PM (EST)

Please note: Customer Service will be closed on Monday, Oct. 12 for the Thanksgiving holiday.

On Site Hours
Monday-Friday: 9AM-5PM (EST)

Chat Hours
Monday-Friday:  9:30AM - 6PM (EST) 

Email Us

Warranty Department (Canada Only)
The North Face Canada
3260 Rue Guenette
Saint-Laurent, Québec
H4S 2G5 Canada
Email Warranty 

The North Face® Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route Street, Suite 325
Dallas, TX  75201
Fax 1-214-451-1910
Email Endurance Challenge

IMPORTANT:  The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.