How Can We Help?

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.

For online returns, please click here  to get started. 


For donation or sponsorship requests, please click here.

Canada Customer Service

1-877-992-0111 or 1-514-404-4896
Fax: 1-888-857-7483 

Phone Hours

Monday – Wednesday: 8:30am – 9pm (EST)
Thursday/Friday: 8:30am – 6pm (EST)

Chat Hours

Monday – Wednesday: 8:30am – 9pm (EST)
Thursday/Friday: 8:30am – 6pm (EST)
Saturday: 9:30am – 6pm (EST)

Email Customer Service

The North Face® Endurance Challenge Team

c/o Hawkeye Sports & Experiential 

2828 Route Street, Suite 325 

Dallas, TX  75201

IMPORTANT:  The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.

Email Endurance Challenge

Warranty Department (Canada Only)

The North Face Canada 

3260 Rue Guenette 
Saint-Laurent, Québec 

H4S 2G5 Canada 

Email Warranty

Can I bring my product to your warranty center in person?

If you live in the area and want to bring us your product in person, we have a small dropoff counter in the back of the building. Please keep in mind:

  • You must have a return authorization number with you to drop off items
  • The item must have been laundered/cleaned beforehand
  • It is a dropoff counter and no decisions regarding whether we will repair, return, or replace the item will be made at the counter

The hours of operation for the counter are Monday to Friday from 9:00 am to 12:00 pm Eastern.