How Can We Help?
If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.
For online returns, please click here to get started.
For donation or sponsorship requests, please click here.
We are currently upgrading our systems to better serve our customers. Some shipping methods are temporarily unavailable and both shipping and returns processing will take longer than usual. We apologize for any inconvenience and appreciate your patience while we work to improve our site.
Canada Customer Service
1-877-992-0111 or 1-514-404-4896
Monday-Friday: 8:30AM-6PM (EST)
On Site Hours
Monday-Friday: 9AM-5PM (EST)
Monday-Friday: 9:30AM - 6PM (EST)
Warranty Department (Canada Only)
The North Face Canada
3260 Rue Guenette
H4S 2G5 Canada
The North Face® Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route Street, Suite 325
Dallas, TX 75201
Email Endurance Challenge