Contact Us

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.

The North Face® Customer Service (Canada only)

877-992-0111 or 514-404-4896
Monday-Wednesday: 8:30AM-7PM (EST)
Thursday-Friday: 8:30AM-6PM (EST)

Email Us 

Chat Hours
Monday-Wednesday: 8:30AM-7PM (EST)
Thursday-Friday: 8:30AM-6PM (EST)
Saturday: 9:30AM-6PM (EST)

For online returns, please visit here to get started.
For donation or sponsorship requests, please click here.

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Warranty Department (CANADA only)

The North Face Canada
3260 Rue Guenette Saint-Laurent, Québec
H4S 2G5 Canada

Drop Off Warranty Hours
Monday - Friday
7am-3:30pm (PST)

Email Warranty

The North Face® Endurance Challenge Team

c/o Hawkeye Sports & Experiential
2828 Route St. Suite 325,
Dallas, TX  75201  USA,
Email Endurance Challenge
The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.