Due to the lack of resources, we may experience some delays in online orders and returns due to the COVID-19 virus.

Because of the unprecedented interruption caused by the COVID-19 virus, The North Face will be temporarily extending the return window for store-bought products purchased in February and March of 2020.

Products purchased in-store during this period can be returned to The North Face stores for up to 90 days from the time of purchase.


Can COVID-19 spread from packages or objects?

The World Health Organization reports that it is safe to receive a package from an area where COVID-19 has been reported, stating “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low". For more information and to view the complete Q & A on COVID-19  from the World Health Organization, please click here. 

Since your stores are temporarily closed, are there any alterations to your return policy?

In light of recent events and with our stores being temporarily closed, any purchases made in-store from February 2020 until March 2020 will have an extended return window of 30 additional days.  Our general return policy can also be found here.

How do I return an item I purchased from a The North Face store?

If you have questions about returning an item you purchased at one of our stores, please contact our Customer Service team on (888) 863-1968.

Do I still have to sign for my shipment?

FedEx and UPS have both temporarily suspended the need to sign for deliveries. Until further notice, both services will deliver packages without the need for a signature. 


What about my product that I’ve shipped to a store?

If you've shipped an item to one of our stores, please call our Customer Service team on (888) 863-1968.

Contact Us

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone or live chat.

The North Face® Customer Service (Canada only)

877-992-0111 or 514-404-4896

Monday-Friday: 8:30am - 8:30pm (EST)

Saturday (chat only) 9:30am - 6:00pm (EST)

Email Us 

First and Last Name are required.
Email is required.
Please enter a properly formatted telephone number.
Category is required.
Subject is required.
Message is required.

Our orders drop immediately to the warehouse for processing so we can ship them as quickly as possible. Your order is already at the warehouse so we are unable to make changes at this time. If you need to make changes, please wait to receive your order and make any returns at that time.

We apologize for any inconvenience.

We'd be happy to send you some stickers! All you need to do is mail a self-addressed stamped envelope to this address:

The North Face Attn: Stickers
3260 Rue Guenette
Ville St-Laurent, QC H4S 2G5

Once we receive your self-addressed stamped envelope we will send the stickers to you!

You can track your package with your shipper to determine if and when it has been delivered. Once we have received your product by The North Face® in the Warranty Department, we will send out an email that will let you know the status of your repair. Again, our typical turnaround time is 6-8 weeks from the day we receive your product at our facility until it is returned to you. If you have further questions, please call the Warranty Department, at 1-855-500-8639.

Want to begin a warranty claim? Download and send the Warranty Return Form

Want to learn more about warranty claims? Go to the warranty claim FAQs

Warranty Department (CANADA only)

The North Face Canada
3260 Rue Guenette Saint-Laurent, Québec
H4S 2G5 Canada
Email Warranty

The North Face® Endurance Challenge Team

c/o Hawkeye Sports & Experiential
2828 Route St. Suite 325,
Dallas, TX  75201  USA,
Email Endurance Challenge
The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.