Contact Us

If you have a question about your order or want to give us your feedback, feel free to contact us by email, phone, live chat or mail.

The North Face® Customer Service (Canada only)

877-992-0111 or 514-404-4896
Monday-Wednesday: 8:30AM-7PM (EST)
Thursday-Friday: 8:30AM-6PM (EST)

Email Us 

Chat Hours
Monday-Wednesday: 8:30AM-7PM (EST)
Thursday-Friday: 8:30AM-6PM (EST)
Saturday: 9:30AM-6PM (EST)

For online returns, please visit here to get started.
For donation or sponsorship requests, please click here.

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Our orders drop immediately to the warehouse for processing so we can ship them as quickly as possible. Your order is already at the warehouse so we are unable to make changes at this time. If you need to make changes, please wait to receive your order and make any returns at that time.

We apologize for any inconvenience.

We'd be happy to send you some stickers! All you need to do is mail a self-addressed stamped envelope to this address:

The North Face Attn: Stickers
3260 Rue Guenette
Ville St-Laurent, QC H4S 2G5

Once we receive your self-addressed stamped envelope we will send the stickers to you!

You can track your package with your shipper to determine if and when it has been delivered. Once we have received your product by The North Face® in the Warranty Department, we will send out an email that will let you know the status of your repair. Again, our typical turnaround time is 6-8 weeks from the day we receive your product at our facility until it is returned to you. If you have further questions, please call the Warranty Department, at 1-855-500-8639.

Want to begin a warranty claim? Download and send the Warranty Return Form

Want to learn more about warranty claims? Go to the warranty claim FAQs

Warranty Department (CANADA only)

The North Face Canada
3260 Rue Guenette Saint-Laurent, Québec
H4S 2G5 Canada

Drop Off Warranty Hours
Monday - Friday
7am-3:30pm (PST)

Email Warranty

The North Face® Endurance Challenge Team

c/o Hawkeye Sports & Experiential
2828 Route St. Suite 325,
Dallas, TX  75201  USA,
Email Endurance Challenge
The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.