Return Policy & Warranty

Online Returns 

Products purchased through thenorthface.com can be returned within 60 days of purchase. Items must be unworn, unwashed and have the original tags attached.

Each shipped package comes with a prepaid label for return shipping.

To return your item:

FIRST

• Sign into your account on thenorthface.com and go to My Account.
• Go to Order History and scroll down to the item you wish to return.
• Click on “Create a Return” next to that item and fill out the required fields.

THEN

• Find the packing slip from your original package and ensure it is in the package you’re returning.
• Fill out the prepaid label included in your original package and put it on the outside of your package.
• Take note of the tracking number for your records.
• Drop the item at your local post office or shipping centre. 

If a packing slip or return shipping label was not included in your original package or they have been misplaced, please contact Customer Service at (877) 992-0111.

In-Store Returns 

To return your item in-store, you must have:

• The original receipt or exchange receipt from your order.
• The ability to show order details from your account on thenorthface.com.

Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management.

Returns will be credited back to the original form of payment. If the original purchase was made with a credit card, we will refund the purchase only if the authorized cardholder is present with the same card. If the authorized cardholder and original card are not both present, we can only issue a store credit.

Gift Returns

Items purchased from a 3rd party or re-seller must be returned to that company and are subject to their return policy. 

To return a gift, purchased from thenorthface.com, follow these instructions.

1. Sign in or create an account on thenorthface.com.
   
2. Request a return for your items
   
3. Print the prepaid return label
   
4. Attach that label to the outside of the package
   
5. Drop your return into any Canada Post box

Your refund will be issued as an eGift Card 24 hours after we've received your returned item(s).