Return Policy & Warranty
We proudly stand behind the quality of everything we sell and hope you’re happy with your gear. All products (except footwear) are fully warrantied against defects in materials and workmanship with a Limited Lifetime Warranty. All footwear and items from our The North Face Renewed line have a One-Year Warranty.
Online purchases can be returned online or at The North Face retail stores for 60 days from the time of purchase.
Items purchased online using PayPal, Klarna or Apple Pay are not eligible for in-store returns and can only be returned online, via the post.
If you're unsatisfied with a product you purchased from The North Face, you can return your item(s) as follows:
- Items purchased online can be returned online or at The North Face retail stores within 60 days of purchase.
- Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns. Please use the pre-paid shipping label included in your shipped package to complete the return.
- Items purchased from a 3rd party or re-seller must be returned to that same provider.
- Returned items must be unused and unwashed.
To return your item in-store, you must have:
- The original receipt or exchange receipt from your order.
- The ability to show order details from your account on thenorthface.com.
Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management.
Returns will be credited back to the original form of payment. If the original purchase was made with a credit card, we will refund the purchase only if the authorized cardholder is present with the same card. If the authorized cardholder and original card are not both present, we can only issue a store credit.
Warranty
Limited Lifetime Warranty
All of our branded products (except footwear and products from our The North Face Renewed series) are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the product.
If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
The products eligible for the Limited Lifetime Warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your The North Face® sleeping bag may not survive to the ripe old age of 70. (But we have heard from folks whose well-loved and cared for 1973 Superlight sleeping bags are still going strong!)
Warranty Claims
An authorization number is required for all warranty claims. To obtain an authorization number, simply email us at tnfwarranty_canada@vfc.com with:
- your complete name/address/phone number
- front/back pictures of all tags in the product/underneath tongue of footwear, overall product and a brief description of the problem
We will then reply with specific instructions on a case by case basis.
- Warranty Address
- The North Face, Canada
- 3260 Rue Guenette
- Saint-Laurent, Quebec
- H4S 2G5
All shipping to Warranty must be pre-paid and insured. The North Face® cannot be liable for lost in-bound packages. All items must be laundered prior to be sent in for repair/evaluation. If items are not, they will be returned to the owner for cleaning.
Replacement Buckle
If your buckle is broken or missing we would be happy to send you a new one. Contact us at tnfconsumer_canada@vfc.com to request a replacement buckle. Please provide your name and address, along with a photo of your product, a description of the buckle and a picture of the buckle if possible.
Warranty Status
Our typical turnaround time is 10 - 15 business days from the time we receive your product until it is shipped back to you. Our turnaround time will increase during our busy period (usually September through end of March) and stretch to 20 - 30 business days. You may also track you package online with your shipping company.
If you have more questions, have your authorization number handy and call us @ 1-877-992-0111. Our lines are open Monday - Friday 8:30 am - 5pm EST.