Common Return Questions
If you have an account on thenorthface.com, you can login to view information from your previous orders. Order numbers are also listed in any confirmation email(s) you may have received. If you still can’t find your order number or received the product as a gift, please call Customer Service at 1-888-TNF-1968.
It takes 3 business days to process and credit all returns upon receipt of your returned item(s). Please note, it may take 10-15 business days for your return to arrive at our returns facility before it can be processed.
Online and in-store (corporate-owned only) price adjustments can be made within 2 weeks of the original purchase to receive sale pricing if the exact size and color is currently in-stock. For more information, call Customer Service at 1-888-TNF-1968.
No. In-store purchases must be returned at one of our The North Face® retail stores.
None of these three forms of payment are accepted in in-store. They must be returned online.