If you don’t have your order number or you received the item as a gift, please contact CUSTOMER SERVICE so we can help you to get the order number.
The North Face® stands behind the quality of everything we sell and hope you’re happy with your gear. The North Face branded products (excluding footwear, eyewear, bicycles and products purchased any The North Face Outlet Store) are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. See The North Face limited warranty for details.
In addition, if you’re unsatisfied with products you purchased from The North Face, you can return your item(s) as follows:
- Items purchased online can be returned online or exclusively at The North Face retail stores listed below within 60 days of purchase
- Items purchased in a The North Face retail store must be returned in-store within 60 days of purchase
- Items purchased online using PayPal must be returned online within 60 days of purchase
- You must have an original receipt or packing slip to complete your return
- Items must be unused and unwashed
- Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to the 3rd party’s return policy
Return Item(s) for a Refund
If you purchased an item at thenorthface.com and want to return it for a full refund, click here and follow the instructions. When we receive your returned item(s) we will refund the original method of payment. Please allow one billing cycle for credit card refunds to appear on your statement.
How to Send Us Your Return
After you have completed your online return you will be prompted to print your packing slip. This packing slip will provide us with all the details we need to expedite your return. Just place this form in the box with the item(s) you are returning and return it to the address below. Please use a signature required service to send back your package. We do not cover shipping costs.
TNF E_Comm Returns
c/o VF Canada Distribution
40 Hereford Street
Brampton, Ontario, L6Y 0N3
The North Face® retail stores will accept returns or exchanges of unused and unwashed merchandise that was originally purchased at any of our locations or TheNorthFace.com within 60 days of the original date of purchase. Your original receipt or packing slip from The North Face® must accompany the return or exchange for a full refund, credit or exchange. Returns are credited to the original form of payment. If the original purchase was made by credit card, we will refund the purchase to the same credit card used at the time of the purchase if the card and authorized cardholder are present. If the original card and authorized cardholder are not present, we will issue a store credit. Returns without the original receipt or with an even exchange receipt will receive a merchandise exchange at the lowest selling price of the item(s), but only with store management approval. Items purchased using PayPal can not be returned in-store.
The North Face
1247 Catherine Street West
Montreal, QC H3G 1P3
The North Face
3401 Dufferin St.
Toronto, ON M6A 3A1
The North Face
8882 - 170 Street
Edmonton, AB T5T 4J2
Common Return Questions
Received returns are generally processed within 6 business days of receipt. Please note, it may take 5-10 business days for your return to arrive at our returns facility before it can be processed.
Please allow one billing cycle for credit card refunds to appear on your statement.
Online and in-store price adjustments can be made within 2 weeks of the original purchase to receive sale pricing if the exact size and color are currently in-stock. For more information, call our Customer Service at 1-877-992-0111.
No. In-store purchases must be returned at one of our The North Face® retail stores.
Items purchased using PayPal must be returned online to receive credit to a PayPal account. PayPal items can not be returned in-store.