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RETURN POLICY

The North Face® stands behind the quality of everything we sell and hope you’re happy with your gear. If you’re unsatisfied for any reason, click here to return merchandise purchased at thenorthface.com or bring your gear to any of The North Face® operated retail stores.

Merchandise must be purchased at The North Face® operated retail stores or at thenorthface.com to qualify for returns.  All returns are accepted within a year of purchase. The North Face® does not refund items without a receipt.  

Return Item(s) for a Refund

If you purchased an item at thenorthface.com and want to return it for a full refund, click here and follow the instructions. When we receive your returned item(s) we will refund the original method of payment.  Please allow one billing cycle for credit card refunds to appear on your statement. 

How to Send Us Your Return

After you have completed your online return you will be prompted to print your packing slip. This packing slip will provide us with all the details we need to expedite your return. Just place this form in the box with the item(s) you are returning and return it to the address below.  Please use a signature required service to send back your package.  We do not cover shipping costs.

TNF E_Comm Returns

c/o VF Canada Distribution

40 Hereford Street

Brampton, Ontario, L6Y 0N3

Canada

Returns In-Store

For returns purchased in a The North Face Retail Store, the original receipt must accompany all in-store returns.  For returns purchased on www.thenorthface.com, you must present the original packing slip when returning your item(s) in a store.  Items purchased using PayPal must be returned online to receive credit to a PayPal account.  PayPal items can not be returned in-store. 

Store Locations:

The North Face

1247 Catherine Street West

Montreal, QC H3G 1P3

(514) 284-1113

 

The North Face

151 BLOOR STREET WEST

Toronto, ON M5S 1S4

(416) 922-6133

 

The North Face

3401 Dufferin St.

Toronto, ON M6A 3A1

(416) 787-4040

 

The North Face

8882 - 170 Street

Edmonton, AB T5T 4J2

(780) 481-9454

Lifetime Warranty and Repairs

For 40 years, outdoor athletes have trusted The North Face® products to protect them from extreme conditions. Always striving to build the best possible products backed by our warranty, all merchandise featured online and in our retail stores carry a lifetime warranty, enabling athletes to Never Stop Exploring™. If you purchase merchandise with defects in workmanship or materials, even after extended use, we’ll repair the product, without charge, or replace it, at our discretion. Please send all products for warranty evaluation to The North Face Warranty Department at 14450 Doolittle Drive, San Leandro, CA 94577.

Our lawyers told us we should tell you that this warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping. All shipping to Warranty must be pre-paid and insured. The North Face® cannot be liable for lost in-bound packages. California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary.

 

 

Common Return Questions

What If I Don’t Have My Order Number?

If you don’t have your order number or you received the item as a gift, please contact CUSTOMER SERVICE so we can help you to get the order number.

When Will I Get Credit for My Return?

Received returns are generally processed within three business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement.  

Can I Get a Price Adjustment for Items Now on Sale?

Online and in-store price adjustments can be made within 2 weeks of the original purchase to receive sale pricing if the exact size and color are currently in-stock.  For more information, call our Customer Service at 1-888-TNF-1968.

Can I Return Items Online that I Bought In The North Face® Store?

No. In-store purchases must be returned at one of our The North Face® retail stores.

How Can I Return an Item using PayPal?

Items purchased using PayPal must be returned online to receive credit to a PayPal account. PayPal items can not be returned in-store.