VIPeak Rewards Program Terms and Conditions
Effective November 1, 2017
By registering to become a member (a “Member” or “you” or “your”) of The North Face® VIPeak rewards program (“VIPeak” or the “Program”) and by participating in the Program, you (i) represent that you are 18 years of age or older or, if you are a resident of Canada, have reached the age of majority in your province or territory of residence, and (ii) agree to the following Program Terms and Conditions (these “Terms”). VIPeak Program is sponsored by The North Face, a division of VF Outdoor, LLC (“The North Face”).
1. VIPeak Overview
When you join VIPeak, it allows you to earn Peak Points on your purchases made in the United States or Canada at The North Face full price retail stores owned by The North Face (“The North Face Stores”), The North Face Outlet stores, and The North Face website at www.thenorthface.com. You may also earn Peak Points by participating in certain special activities announced by The North Face from time to time. Peak Points will be earned during Peak Points Windows (as defined in Section 4) each Peak Points Year. A Peak Points Year shall be defined as November 1 through October 31, beginning November 1, 2017 (each a “Peak Points Year”). During, and at the end of a Peak Points Year, Members earning sufficient Peak Points, as described below, will earn a reward and may be granted access to a special VIPeak Rewards Catalog (jointly, the “Peak Perks”).
A. Eligibility: You must be at least 18 years of age or, if you are a Canadian resident, of the age of majority or older in your province or territory of residence, to become a member. Employees of all VF Corporation brands and individuals receiving a discount or free product to represent a VF Corporation brand are not eligible.
B. How to Join: You may register to become a VIPeak Member three different ways:
i. Online at www.thenorthface.com by creating an account and indicating that you want to be a VIPeak Member or if you already have an account at www.thenorthface.com, by merely indicating that you want to be a VIPeak Member.
ii. On our Facebook page www.facebook.com/thenorthface you may be given an option to provide your name and email address and designate that you want to be a VIPeak Member. If you already have an account at www.thenorthface.com you will receive an email requesting that you confirm your request to become a Member. If you do not have an account at www.thenorthface.com you will receive an email requesting that you confirm your request and set up an account at www.thenorthface.com so you will have full access to all the Peak Perks.
iii. At any of The North Face Stores or The North Face Outlet stores by providing your name and email address to sign up to be a Member. Once you make this request, if you already have an account at www.thenorthface.com you will receive an email requesting that you confirm your request to become a Member. If you do not have an account at www.thenorthface.com when you provide your name and email address in store, you will receive an email requesting that you confirm your request and set up an account at www.thenorthface.com so you will have full access to all the Peak Perks.
Once you make the request online, on our Facebook page or at the store, you will be considered a Member and start earning Peak Points, but for complete access to all the Peak Perks (as described below), you must have, or create, an account online at www.thenorthface.com, which will also be your Program account. To create an account, go to www.thenorthface.com and click on "My Account" at the top of the home page and provide the information to create an account.
C. Accessing Peak Points Information and all the Peak Perks: You can be a Member without setting up an account at www.thenorthface.com and earn Peak Points and receive Rewards (described below in Peak Perks). However, in order to be able to access how many Peak Points you have earned or to use the VIPeak Rewards Catalog (described below in Peak Perks) if you are eligible in a Peak Points Year as described below, you must have an account at www.thenorthface.com. When setting up the account at www.thenorthface.com, you are responsible for creating a complex password to protect your account and for ensuring that you do not share your password with others.
D. Updating information: You are responsible for providing the correct email address to receive Peak Perks and to ensure proper accounting of Peak Points and receipt of Peak Perks. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. You may update your personal information online at www.thenorthface.com/vipeak or by calling: 888-TNF-1968 / 888-863-1968.
3. Earning Peak Points
A. Peak Points can be earned during each of two “Peak Points Windows” as further described in Section 4. Once a Peak Points Window has concluded, the applicable Reward, if any, will be automatically issued based on the Peak Points that you have earned, as described below.
B. When you shop at United States The North Face Stores or www.thenorthface.com you will automatically receive ten (10) Peak Points for every $1 (USD) spent on any eligible product that is purchased (a "Qualifying Purchase," as further described below). When you shop at United States The North Face Outlet stores you will automatically receive five (5) Peak Points for every $1 (USD) spent on any Qualifying Purchase. When you shop at Canadian The North Face Stores or www.thenorthface.com/ca you will automatically receive eight (8) Peak Points for every $1 (CAD) spent on any Qualifying Purchase. When you shop at Canadian The North Face Outlet stores you will automatically receive four (4) Peak Points for every $1 (CAD) spent on any Qualifying Purchase. The Peak Points will be added into your VIPeak account when you provide at the time of purchase your email address or phone number used to become a Member. If you did not provide your email address or phone number at the time of purchase, you may call Customer Service at 888-TNF-1968 / 888-863-1968 and upon verification by Customer Service of your purchase or activity and that you did not previously receive Peak Points for the purchase or activity, the Peak Points will be added into your Program account.
C. Qualifying Purchases include regular and sale priced merchandise in The North Face Stores, The North Face Outlet stores, and online at www.thenorthface.com with the exception of Sample Sale items sold at The North Face Outlet Stores. Sample Sale items are excluded from VIPeak Rewards and Peak Points are not earned for purchases of such items. No Peak Points are earned when purchasing Gift Cards or eGift Cards from The North Face, but you do earn Peak Points when redeeming a Gift Card or an eGift Card at The North Face Stores, The North Face Outlet stores, or online at www.thenorthface.com. In addition, no Peak Points are earned for payment of sales tax, gift boxes or wrapping, or for shipping and handling costs. No Peak Points are earned for purchase of The North Face branded items at wholesale dealers or third party owned The North Face stores. Please ask a store associate to determine which The North Face stores are owned by The North Face and not a third party.
D. Peak Points may also be earned for participation in certain activities designated and announced by The North Face during a Peak Points Window. Example activities could include: connecting with The North Face on social media, participating in the Endurance Challenge, initial sign up for email from The North Face or making a Clothes the Loop donation. Members may also be able to earn bonus Peak Points for making purchases of designated products or during a designated time as determined and announced by The North Face. The North Face reserves the right to make bonus Peak Points and other promotional offers available to select Members based on purchase activity, geographic location, Program participation, and/or information supplied by the Member. The North Face reserves the right to add, withdraw, amend, or otherwise change bonus opportunities at any time at its sole discretion, with or without notice to Members.
E. The Peak Points you have earned through a Qualifying Purchase (including bonus Peak Points for designated products, if applicable) by providing your phone or email address at the time of purchase, will be netted from your overall Peak Points total if the item is returned. Returns of merchandise purchased in the prior Peak Points Window will be deducted from the Member's Peak Points balance in the current Peak Points Window. Peak Points have no cash value. You cannot give or transfer your Peak Points to anyone else.
4. Peak Perks - Member Benefits
A. The Rewards described in the table below are available to qualifying Members up to two times for each Peak Points Year, based on the Member’s Peak Point balance at the end of each of the two Peak Points Windows. The period from the start of a Peak Points Year (November 1) through April 30 is the “1st Peak Points Window.” The period from May 1 through the end of the Peak Points Year (October 31) is the “2nd Peak Points Window” (each of the 1st and 2nd Peak Points Windows are a “Peak Points Window”). The two dates per Peak Points Year on which Rewards will be issued will be dates determined by The North Face, however, we expect Rewards to be issued within approximately one month following the conclusion of each Peak Points Window.
“Rewards” means coupons issued for discounts off purchases from The North Face Stores, The North Face Outlet stores, and online at www.thenorthface.com and redeemable subject to these Program terms; Rewards are promotional items for Members of the VIPeak Program and are not Gift Cards or eGift Cards of The North Face.
Peak Points Earned
Program Level Achieved
Peak Perk(s) Reward
0 to 1,999
2,000 to 3,499
3,500 to 4,999
5,000 and over
B. Rewards are sent electronically to the email address associated with your VIPeak Program account. All Rewards expire six weeks from the date the Reward was issued.
Peak Points accumulate throughout the 1st Peak Points Window. At the end of the 1st Peak Points Window, Rewards are issued based on the number of Peak Points a Member has on April 30. For example, a Member with 2,600 Peak Points on April 30 (the end of the 1st Peak Points Window) would have achieved the Basecamp level described above and the Member would be issued a Reward of a $20 coupon off a The North Face purchase.
If a Member uses any of the Reward issued after the 1st Peak Points Window, all of the Peak Points the Member had accumulated by April 30 are automatically redeemed for that Reward. If a Member does not use any of the Reward issued based on Peak Points accumulated in the 1st Peak Points Window, or if the Member did not qualify for a Reward based on Peak Points accumulated in the 1st Peak Points Window, no Peak Points are redeemed and the Member continues to accumulate Peak Points for the remainder of the Peak Points Year.
At the end of the 2nd Peak Points Window, which is the end of the Peak Points Year, all Peak Points are automatically redeemed for any available Reward. No Peak Points will carry over to the next Peak Points Year. For example, a Member with 3,500 Peak Points on Oct 31 (the end of the 2nd Peak Points Window) would have achieved the Half Dome level described above and at the end of the 2nd Peak Points Window all of the Member’s Peak Points would be automatically redeemed for a Reward of a $25 coupon off a The North Face purchase.
C. Each Reward will contain a unique code and pin that may be used at The North Face Stores or the North Face Outlet stores, by providing the associate the code and pin or at www.thenorthface.com by entering the code and pin during checkout. Prior to a Reward expiring, if the entire value of the Reward is not used when making a purchase, the remaining value of the Reward will be available for use with purchases from The North Face until no value remains on the Reward or it expires, whichever occurs first. Rewards may be redeemed at the same time as using The North Face coupons, certificates, discounts, or offers toward the purchase of products. Rewards are not redeemable for cash and no change/currency will be given for Reward redemption. Rewards may only be redeemed in the Member’s country of residence, or via the thenorthface.com website for the Member’s country of residence. Rewards are redeemable for the applicable discount in Canadian currency for Canadian residents and in United States dollars for United States residents. A Member’s country of residence is determined by the Member’s home address or, if address is not available, by the location(s) of the Member’s primary point(s) of purchase. Return of items purchased with a Reward will not result in a return of the Peak Points redeemed by use of that Reward.
D. The code and pin on your Reward may be used by anyone, and you are solely responsible for protecting it from unauthorized use. If the unique code and pin for the Reward that is sent to you is used in a manner that was not authorized by you (even if the Reward is lost or stolen), The North Face will not replace Rewards. However, if you delete or lose the email in which you received your Reward, contact Customer Service at 888-TNF-1968 / 888-863-1968 and upon verification by Customer Service of your membership, an email with the same unique code and pin Reward will be resent to you.
E. As an additional benefit, Members achieving the Basecamp, Half Dome, or Summit Program Levels at any time during a Peak Points Year will receive access to the VIPeak Rewards Catalog for a limited time in November after the applicable Peak Points Year. Such Members will have the right to select one product or experience in the Catalog that is listed at the highest program level that the Member reached during the Peak Points Year. The products and experiences available in the VIPeak Rewards Catalog will be selected solely in the discretion of The North Face and only one item may be selected by each Member. Items in the VIPeak Rewards Catalog will be available while supplies last and cannot be returned or exchanged at any The North Face retail stores or online. If a Member does not select an item from the Catalog during the access period no additional benefits will be provided. The selection of a Catalog item is a bonus benefit of the Program and selection of an item is not considered a redemption of Peak Points as Peak Points are fully redeemed by issuance of a Reward earned according to these Terms.
F. The North Face, in its sole discretion, may offer additional opportunities for Members to use Peak Points during a Peaks Point Year.
G. VIPeak Members may also have early access to special events and be invited to participate in exclusive experiences for VIPeak Members.
5. Email and Privacy
A. By registering for the Program, you agree to receive transactional emails regarding the VIPeak Program from The North Face. These may include information about Program Peak Points and Rewards, Program updates, and other related materials at the discretion of The North Face. Members may not unsubscribe from transactional emails of the Program, but can cancel their membership in the Program as described below in the General Terms. When registering for the Program, Members will have the option of signing up to receive promotional email offers and updates from The North Face. Members may unsubscribe from The North Face promotional emails at any time via the unsubscribe link in those emails.
For residents of the United States:
For residents of Canada:
6. General Terms of the VIPeak Program
A. Membership in the VIPeak Program and its benefits are offered at the discretion of The North Face, which reserves the right to terminate, change, limit, modify, or cancel any Program rules, regulations, benefits, or conditions of participation at any time, with or without notice. In the event of cancellation, Peak Perks earned up to the date of cancellation will be issued according to the Terms in place immediately prior to cancellation.
B. The North Face may change or modify these Terms at any time. We will post the revision date with the revised Terms on our website. Electing to remain a Member after a change in the Terms constitutes your acceptance of the revised Terms. The revisions to the Program that North Face may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of Peak Points earned on a Qualifying Purchase; (ii) increase the number of Peak Points required to earn a Reward and/or access to the VIPeak Rewards Catalog; (iii) cease providing a VIPeak Rewards Catalog; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Peak Points or using Peak Perks.
C. These Terms are void where and to the extent prohibited by law.
D. In the event of a dispute over ownership of a VIPeak account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
E. Abuse of the Program, including failure to abide by these Terms, the sale or barter (or the attempted sale or barter) of Rewards, Peak Points, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct as determined by The North Face in its sole judgment may result in cancellation of a Member's account and future disqualification from Program participation, forfeiture of all Peak Points accrued, and cancellation of previously issued but unused Rewards. At our discretion we may prosecute abuse of the Program to the fullest extent of the law
F. You may cancel your VIPeak membership at any time by calling Customer Services at 888-TNF-1968 / 888-863-1968. If you cancel your VIPeak membership, your accrued Peak Points will be forfeited.
G. Peak Points are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Peak Points do not constitute property of the Member. Accrued Peak Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.
H. By agreeing to participate in the VIPeak Program, you release VF Outdoor, LLC, its parent and subsidiaries and affiliate entities, and their respective, directors, officers, employees and agents (the "Released Parties") from all liability with respect to the misdirection or misuse of any Peak Points or Peak Perk, or the use of any Peak Perk by an individual other than VIPeak Member who earned the Peak Perk. You further agree through your agreement to participate in the Program to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in the VIPeak Program, use of Rewards, use of products or experiences from the VIPeak Rewards Catalog, or agreement to these Terms.
I. The Released Parties make no warranty or condition, express or implied, including, but not limited to, any warranties or conditions of merchantability or fitness for a particular purpose with respect to VIPeak Program, membership in VIPeak Program, or any products or services related to VIPeak Program.
J. The VIPeak Program and these Terms will be governed by and construed under the substantive laws of the State of Delaware, without reference to conflict-of-laws considerations. Any claims must be raised and resolved in the federal or state courts located in Dover, Delaware. In the event that the laws of the jurisdiction in which you reside require that the laws of such jurisdiction apply to these Terms, or that any claims relating to these Terms be raised and resolved in the courts of such jurisdiction, the foregoing governing law and choice of jurisdiction shall not apply to you. In the event that the laws of the jurisdiction in which you reside prohibit points earned in a loyalty program from expiring, then at the end of each Peak Points Window any balance of unredeemed Peak Points will carry forward to the next Peak Points Window (or Peak Points Year, if applicable) until such Peak Points are redeemed for a Reward according to these Terms, provided, however, if you fail to make a Qualifying Purchase within one year of your last Qualifying Purchase, all Peak Points will be forfeited.
K. The North Face logo, VIPeak Program logo, and other logos and taglines are the intellectual property of The North Face.
L. If you have any questions about the The North Face® VIPeak rewards program or these Terms, please contact the appropriate The North Face Customer Service team at the number below.
United States Customer Service
(888) TNF-1968 or 1-888-863-1968
Monday-Friday: 8AM - 7PM* (EST)
Saturday: 9:30AM - 6PM (EST)
Canada Customer Service
877-992-0111 or 514-404-4896
Monday-Wednesday: 8:30AM-9PM (EST)
Thursday-Friday: 8:30AM-6PM (EST)
You may also email Customer Service by following the link on the appropriate page below:
United States: https://www.thenorthface.com/help.html