Online Return PolicyOnline Return Policy
The North Face stands behind the quality of everything we sell and hope you're happy with your gear. If you are unsatisfied for any reason, return your merchandise purchased online here, or bring your gear to any of The North Face retail stores. Find A Store
Below are some basic rules for online returns. For our full return policy, please go to the Return Policy page.
- Items must be purchased on thenorthface.com
- Returns are accepted within 60 days of purchase
- Custom products are final sale and cannot be returned
In order to return an item online, you must have an account with us. This allows us to create a much smoother returns process for you.
Members earn Points to get Rewards, exclusive access to collections, surprises, milestones and more. Plus, enjoy 10% off your first online order. See complete terms.
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