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RETURN POLICY

The North Face® stands behind the quality of everything we sell and hope you’re happy with your gear. If you’re unsatisfied for any reason, click here to begin your return or bring your gear to any of The North Face® retail stores.  You'll need to login or create an account to get started with your online return form.

Merchandise must be purchased at The North Face® retail stores or at thenorthface.com to qualify for returns.  All returns are accepted within a year of purchase. The North Face® does not refund items without a receipt.  Custom products are final and are not eligible for returns, changes or alterations. 

Return Item(s) for a Refund

If you purchased an item at thenorthface.com and want to return it for a full refund, click here and follow the instructions. When we receive your returned item(s) we will refund the original method of payment.  Please allow one billing cycle for credit card refunds to appear on your statement.  We are currently upgrading our systems to better serve our customers and therefore Ship to Store delivery is currently unavailable.  We apologize for the inconvenience

Return Item(s) for an eGift Card

If you prefer to receive an eGift Card to purchase the same product in a different size/color, or want a completely different product, click here and follow the instructions. We will load an eGift Card with the amount of your return and send to the email address you provide.  Once returned item(s) are received, an eGift Card will be issued within 24 hours.

How to Send Us Your Return

After you have completed your online return you will be prompted to print your packing slip. This packing slip will provide us with all the details we need to expedite your return. Just place this form in the box with the item(s) you are returning.  The $7.00 shipping fee will be deducted from the amount credited to your account. If you do not have the mailing label from the original packing slip please use a signature required service such as FedEx or UPS to send your return back to us.  The North Face® cannot guarantee delivery of your package if using USPS.

Returns In-Store

For returns purchased in a The North Face Retail Store, the original receipt must accompany all in-store returns.  For returns purchased on www.thenorthface.com, you must present the original packing slip when returning your item(s) in a store.  Items purchased using PayPal must be returned online to receive credit to a PayPal account.  PayPal items can not be returned in-store.  For a list of The North Face® retail stores near you, click here.

Lifetime Warranty and Repairs

For 40 years, outdoor athletes have trusted The North Face® products to protect them from extreme conditions. Always striving to build the best possible products backed by our warranty, all merchandise featured online and in our retail stores carry a lifetime warranty, enabling athletes to Never Stop Exploring™. If you purchase merchandise with defects in workmanship or materials, even after extended use, we’ll repair the product, without charge, or replace it, at our discretion. Please send all products for warranty evaluation to The North Face Warranty Department at 14450 Doolittle Drive, San Leandro, CA 94577.

Our lawyers told us we should tell you that this warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping. All shipping to Warranty must be pre-paid and insured. The North Face® cannot be liable for lost in-bound packages. California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary.

 

 

Common Return Questions

Can I Return a Custom Product?

All custom orders are final and are not eligible for returns.  The North Face products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product, but does not include dissatisfaction due to custom designs.  Requests for changes or additional customization or alterations can not be made for custom products.

What If I Don’t Have My Order Number?

If you don’t have your order number or you received the item as a gift, please contact CUSTOMER SERVICE so we can help you to get the order number.

When Will I Get Credit for My Return?

Returns processing and credits will be delayed due to system upgrades to better serve our customers.   Processing returned items may not occur until after May 18.  For immediate returns and credit you can always visit one of our The North Face stores.  We apologize for any inconvenience.

Can I Get a Price Adjustment for Items Now on Sale?

Online and in-store price adjustments can be made within 2 weeks of the original purchase to receive sale pricing if the exact size and color are currently in-stock.  For more information, call our Customer Service at 1-888-TNF-1968.

Can I Return Items Online that I Bought In The North Face® Store?

No. In-store purchases must be returned at one of our The North Face® retail stores.

How Can I Return an Item using PayPal?

Items purchased using PayPal must be returned online to receive credit to a PayPal account. PayPal items can not be returned in-store.