VIPeak Rewards Program Terms and Conditions

Updated. Effective October 25, 2019

 

By registering to become a member (a “Member” or “you” or “your”) of The North Face® VIPeak rewards program (“VIPeak” or the “Program”) and by participating in the Program, you (i) represent that you are 18 years of age or older or, if you are a resident of Canada, have reached the age of majority in your province or territory of residence, and (ii) agree to the following Program Terms and Conditions (these “Terms”). VIPeak Program is sponsored by The North Face, a division of VF Outdoor, LLC (“The North Face”).

 

1. VIPeak Overview

 

When you join VIPeak, it allows you to earn Points on your purchases made in the United States or Canada at The North Face full price retail stores owned by The North Face (“The North Face Stores”), The North Face Outlet stores, and The North Face website at www.thenorthface.com. You may also earn Points by participating in certain special activities announced by The North Face from time to time.  Points will be earned during Point earning windows (as defined in Section 4) each Program Year. A Program Year shall be defined as November 1 through October 31, beginning November 1, 2017. Members earning sufficient Points by the end of a Points earning window or Program Year, as described below, will earn Rewards (described below in 4. Member Benefits).   

 

2. Membership

 

A. Eligibility: You must be at least 18 years of age or, if you are a Canadian resident, of the age of majority or older in your province or territory of residence, to become a member.  Employees of all VF Corporation brands and individuals receiving a discount or free product to represent a VF Corporation brand are not eligible, with the exception of store associates of all The North Face Stores and The North Face Outlet stores in the United States and Canada, who, while employees of these stores, can take advantage of certain VIPeak member benefits unless such benefits explicitly exclude their participation.

 

B. How to Join: You may register to become a VIPeak Member two different ways:

 

i. Online at www.thenorthface.com or www.thenorthface.ca by creating an account and indicating that you want to be a VIPeak Member or if you already have an account at www.thenorthface.com, by merely indicating that you want to be a VIPeak Member.

 

ii. At any of The North Face Stores or The North Face Outlet stores by providing your name and email address to sign up to be a Member. Once you make this request, if you already have an account at www.thenorthface.com you will receive an email requesting that you confirm your request to become a Member. If you do not have an account at www.thenorthface.com when you provide your name and email address in store, you will receive an email requesting that you confirm your request and set up an account at www.thenorthface.com so you will have full access to all the Member Benefits.

 

Once you make the request online, or at the store, you will be considered a Member and start earning Points, but for complete access to all the Member Benefits (as described below), you must have, or create, an account online at www.thenorthface.com, which will also be your Program account. To create an account, go to www.thenorthface.com and click on "My Account" at the top of the home page and provide the information to create an account.

 

C. Accessing Point Information and other Member Benefits: You can become a Member without setting up an account at www.thenorthface.com and earn Points and receive Rewards (described below in Member Benefits). However, in order to be able to access how many Points you have earned, you must have an account at www.thenorthface.com. When setting up the account at www.thenorthface.com, you are responsible for creating a complex password to protect your account and for ensuring that you do not share your password with others.

 

D. Updating information: You are responsible for providing the correct email address to ensure proper accounting of Points and receipt of Rewards. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. You may update your personal information online at www.thenorthface.com/vipeak or by calling: 888-TNF-1968 / 888-863-1968.

 

3. Earning Points

 

A. Points can be earned during three “Point earning windows” as further described in Section 4. Once a Point earning window has concluded, the applicable Reward, if any, will be automatically issued based on the Point balance you have earned at that time, as described below.

 

B. When you shop at United States The North Face Stores or www.thenorthface.com you will automatically receive ten (10) Points for every $1 (USD) spent on any eligible product that is purchased (a "Qualifying Purchase," as further described below). When you shop at United States The North Face Outlet stores you will automatically receive five (5) Points for every $1 (USD) spent on any Qualifying Purchase.

When you shop at Canadian The North Face Stores or www.thenorthface.ca you will automatically receive eight (8) Points for every $1 (CAD) spent on any Qualifying Purchase. When you shop at Canadian The North Face Outlet stores you will automatically receive four (4) Points for every $1 (CAD) spent on any Qualifying Purchase.

The Points earned from purchases will be added into your VIPeak account when you provide your email address or phone number used to become a Member, at the time of purchase. It can take 1-5 days for your Points to appear in your account.

If you did not provide your email address or phone number at the time of purchase, you may call Customer Service at 888-TNF-1968 / 888-863-1968 and upon verification by Customer Service of your purchase or activity and that you did not previously receive Points for the purchase or activity, the Points will be added into your Program account.

 

C. Qualifying Purchases include regular and sale priced merchandise in The North Face Stores, The North Face Outlet stores, and online at www.thenorthface.com with the exception of Sample Sale items sold at The North Face Outlet Stores. Sample Sale items are excluded from VIPeak Rewards and Points are not earned for purchases of such items. No Points are earned when purchasing Gift Cards or eGift Cards from The North Face, but you do earn Points when redeeming a Gift Card or an eGift Card at The North Face Stores, The North Face Outlet stores, or online at www.thenorthface.com. In addition, no Points are earned for payment of sales tax, gift boxes or wrapping, or for shipping and handling costs. No Points are earned for purchase of The North Face branded items at wholesale dealers or third party owned The North Face stores.  Please ask a store associate to determine which The North Face stores are owned by The North Face and not a third party.

 

D. Points may also be earned for participation in certain activities designated and announced by The North Face during a Point earning window. Example activities could include: connecting with The North Face on social media, participating in a specified event, initial sign up for email from The North Face or making a Clothes the Loop donation. Members may also be able to earn bonus Points for making purchases of designated products or during a designated time as determined and announced by The North Face. The North Face reserves the right to make bonus Points and other promotional offers available to select Members based on purchase activity, geographic location, Program participation, and/or information supplied by the Member. The North Face reserves the right to add, withdraw, amend, or otherwise change bonus opportunities at any time at its sole discretion, with or without notice to Members.

 

E. The Points you have earned through a Qualifying Purchase (including bonus Points for designated products, if applicable) by providing your phone or email address at the time of purchase, will be netted from your overall Points total if the item is returned. Returns of merchandise purchased in the prior Point earning window will be deducted from the Member's Points balance in the current Point earning window. Points have no cash value. You cannot give or transfer your Points to anyone else.  

 

4. Member Benefits

 

 

A. The Rewards described in the table below are available to qualifying Members up to three times each Program Year, based on the Member’s Point balance at the end of each Point earning window.

 

 

Earn Points During These Dates

Get A Reward

Program year starts:

Nov. 1

 

1st Point earning window

Nov. 1 – Feb. 28

Spring

2nd Point earning window

Mar. 1 – Jun. 1

Summer

3rd Point earning window

Jun. 2 – Oct. 31

Winter

Program year ends:

Oct. 31

 

 

 The three dates per Program Year on which Rewards will be issued will be dates determined by The North Face, however, we expect Rewards to be issued within approximately one month following the conclusion of each Point earning window.   [VC1] [TI2]

 

“Rewards” means coupons issued for discounts off purchases from The North Face Stores, The North Face Outlet stores, and online at www.thenorthface.com and redeemable subject to these Program terms; Rewards are promotional items for Members of the VIPeak Program and are not Gift Cards or eGift Cards of The North Face.

 

B. Rewards are sent electronically to the email address associated with your VIPeak Program account. Once issued, members can also access their Reward by logging in to their member dashboard on thenorthface.com. All Rewards expire approximately six weeks from the date the Reward was issued.  The exact expiration date of the Rewards will be identified when the Rewards are issued.

 

Points accumulate throughout the 1st Point earning window. At the end of the 1st Point earning window, Rewards are issued based on the number of Points a Member has on February 28. For example, a Member with 2,600 Points on February 28 (the end of the 1st Point earning window) would have achieved Level 1 membership status and the Member would be issued a Reward of a $20 coupon off a The North Face purchase.

 

If a Member uses any of the Reward issued after the 1st Point earning window, all of the Points the Member had accumulated by February 28 are automatically redeemed for that Reward.  If a Member does not use any of the Reward issued based on Points accumulated in the 1st Point earning window, or if the Member did not qualify for a Reward based on Points accumulated in the 1st Point earning window, no Points are redeemed and the Member continues to accumulate Points during the 2nd Point earning window.

 

At the end of the 2nd Point earning window, Rewards are issued based on the number of Points a Member has on June 1. If a Member uses any of the Reward issued after the 2nd Point earning window, all of the Points the member has accumulated by June 1 are automatically redeemed for that Reward.   If a Member does not use any of the Reward issued based on Points accumulated in the 2nd Point earning window (including unredeemed Points accumulated during the 1st Point earning window) or if the Member did not qualify for a Reward based on Points accumulated in the 2nd Point earning window, no Points are redeemed and the Member continues to accumulate Point for the remainder of the Program Year.

 

At the end of the 3rd Point earning window, which is the end of the Program Year, all Points are automatically redeemed for any available Reward. No Points will carry over to the next Program Year.  For example, a Member with 3,500 Points on Oct 31 (the end of the 3rd Points earning window) would have achieved the Level 2 membership status and at the end of the 3rd Point earning window all of the Member’s Points would be automatically redeemed for a Reward of a $25 coupon off a The North Face purchase.

 

C. Each Reward will contain a unique Card number and pin that may be used at The North Face Stores or the North Face Outlet stores, by providing the associate the code and pin or at www.thenorthface.com by entering the Card number and pin during checkout. Prior to a Reward expiring, if the entire value of the Reward is not used when making a purchase, the remaining value of the Reward will be available for use with purchases from The North Face until no value remains on the Reward or it expires, whichever occurs first. Rewards may be redeemed at the same time as using The North Face coupons, certificates, discounts, or offers toward the purchase of products. Rewards are not redeemable for cash and no change/currency will be given for Reward redemption. Rewards do not give rise to any property or other interest whatsoever.

Rewards may only be redeemed in the Member’s country of residence, or via the thenorthface.com website for the Member’s country of residence. Rewards are redeemable for the applicable discount in Canadian currency for Canadian residents and in United States dollars for United States residents. A Member’s country of residence is determined by the Member’s home address or, if address is not available, by the location(s) of the Member’s primary point(s) of purchase. Return of items purchased with a Reward will not result in a return of the Points redeemed by use of that Reward.

 

D. The Card number and pin on your Reward may be used by anyone, and you are solely responsible for protecting it from unauthorized use. If the unique Card number and pin for the Reward that is sent to you is used in a manner that was not authorized by you (even if the Reward is lost or stolen), The North Face will not replace Rewards.

However, if you delete or lose the email in which you received your Reward, contact Customer Service at 888-TNF-1968 / 888-863-1968 and upon verification by Customer Service of your membership, an email with the same unique code and pin Reward will be resent to you.

 

E. The North Face, in its sole discretion, may offer additional opportunities for Members to use Points during a Program Year.

 

F. VIPeak Members may also have first access to new products, special offers and gift, and be invited to participate in exclusive experiences for VIPeak Members.

 

5. Email and Privacy

 

A. By registering for the Program, you agree to receive transactional emails regarding the VIPeak Program from The North Face. These may include information about Program Points and Rewards, Program updates, and other related materials at the discretion of The North Face. Members may not unsubscribe from transactional emails of the Program, but can cancel their membership in the Program as described below in the General Terms. When registering for the Program, Members will have the option of signing up to receive promotional email offers and updates from The North Face. Members may unsubscribe from The North Face promotional emails at any time via the unsubscribe link in those emails.

 

B. By registering for the Program, you consent to the collection, use and disclosure of your personal information as described in the The North Face Privacy Policy for your country of residence (as determined by the Member’s home address or, if address is not available, by the location(s) of the Member’s primary point(s) of purchase):

 

For residents of the United States:

 https://www.thenorthface.com/help/privacy.html

 

For residents of Canada:

 https://www.thenorthface.com/en_ca/help/privacy.html

 

6. General Terms of the VIPeak Program

 

A. Membership in the VIPeak Program and its benefits are offered at the discretion of The North Face, which reserves the right to terminate, change, limit, modify, or cancel any Program rules, regulations, benefits, or conditions of participation at any time, with or without notice. In the event of cancellation, Points earned up to the date of cancellation will be issued according to the Terms in place immediately prior to cancellation.

 

B. The North Face may change or modify these Terms at any time.  We will post the revision date with the revised Terms on our website. Electing to remain a Member after a change in the Terms constitutes your acceptance of the revised Terms. The revisions to the Program that North Face may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of Points earned on a Qualifying Purchase; (ii) increase the number of Points required to earn a Reward and/or access to member benefit, (iii) increase or decrease the number of Points earning windows; (iv) cease providing member benefits; (v) change the method of becoming a Member; (vi) institute or add blackout dates for earning Points or using member benefits or Rewards.

 

C. These Terms are void where and to the extent prohibited by law.

 

D. In the event of a dispute over ownership of a VIPeak account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

 

E. Abuse of the Program, including failure to abide by these Terms, the sale or barter (or the attempted sale or barter) of Rewards, Points, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct as determined by The North Face in its sole judgment may result in cancellation of a Member's account and future disqualification from Program participation, forfeiture of all Points accrued, and cancellation of previously issued but unused Rewards. At our discretion we may prosecute abuse of the Program to the fullest extent of the law

 

F. You may cancel your VIPeak membership at any time by calling Customer Services at 888-TNF-1968 / 888-863-1968. If you cancel your VIPeak membership, your accrued Points will be forfeited.

 

G. Points are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.

 H. By agreeing to participate in the VIPeak Program, you release VF Outdoor, LLC, its parent and subsidiaries and affiliate entities, and their respective, directors, officers, employees and agents (the "Released Parties") from all liability with respect to the misdirection or misuse of any Points or Member Benefit, or the use of any Member Benefit by an individual other than VIPeak Member who earned the Member Benefit. You further agree through your agreement to participate in the Program to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in the VIPeak Program, use of Rewards, use of products or experiences offered or made available under the Program, or agreement to these Terms.

 

I. The Released Parties make no warranty or condition, express or implied, including, but not limited to, any warranties or conditions of merchantability or fitness for a particular purpose with respect to VIPeak Program, membership in VIPeak Program, or any products or services related to VIPeak Program.

 

J. The VIPeak Program and these Terms will be governed by and construed under the substantive laws of the State of Delaware, without reference to conflict-of-laws considerations. Any claims must be raised and resolved in the federal or state courts located in Dover, Delaware. In the event that the laws of the jurisdiction in which you reside require that the laws of such jurisdiction apply to these Terms, or that any claims relating to these Terms be raised and resolved in the courts of such jurisdiction, the foregoing governing law and choice of jurisdiction shall not apply to you. In the event that the laws of the jurisdiction in which you reside prohibit points earned in a loyalty program from expiring, then at the end of each Point earning window any balance of unredeemed Points will carry forward to the next Point earning window (or Program Year, if applicable) until such Points are redeemed for a Reward according to these Terms, provided, however, if you fail to make a Qualifying Purchase within one year of your last Qualifying Purchase, all Points will be forfeited.

 

K.  The North Face logo, VIPeak Program logo, and other logos and taglines are the intellectual property of The North Face.

 

L. If you have any questions about the The North Face® VIPeak Rewards program or these Terms, please contact the appropriate The North Face Customer Service team at the number below.

 

United States Customer Service (888) TNF-1968 or 1-888-863-1968 Monday-Friday:  8AM - 7PM* (EST) Saturday: 9:30AM - 6PM (EST)

 

Canada Customer Service 877-992-0111 or 514-404-4896 Monday-Wednesday: 8:30AM-9PM (EST) Thursday-Friday: 8:30AM-6PM (EST)

 

You may also email Customer Service by following the link on the appropriate page below:

 

United States: https://www.thenorthface.com/help.html

Canada: https://www.thenorthface.com/en_ca/help/contact-us.html

Points Earned Membership Status Reward
0 to 1,999 Member No Reward
2,000+ Points Level 1 $20 Reward
3,500+ Points Level 2 $25 Reward
5,000+ Points Level 3 $30 Reward