THE NORTH FACE GLOBAL FACEBOOK, TWITTER AND INSTAGRAM COMMUNITY GUIDELINES:

Since our founding in 1966 we have believed that the spirit of exploration lives in everyone. These beliefs do not only live on the mountain and in the city, but on our social media channels, as well. The North Face online community is designed to be a safe, positive and inclusive environment and because of this we have a zero tolerance policy against discriminatory, threatening, abusive, harmful, vulgar or attacking social media comments, which will be removed immediately. Let’s support each other’s adventures – whatever they may be – and together we will #NeverStopExploring.

SOME SPECIFIC RULES FOR CONTRIBUTIONS TO OUR PAGES INCLUDE:

  • You will find that our social channels are moderated regularly to make sure that the community guidelines are being adhered to.
     
  • We may remove comments that violate these community guidelines outlined here to preserve the spirit of the community of The North Face community.
     
  • We will remove any sexually suggestive text or pictures.
     
  • We will remove any comments or content that reference drinking, smoking, illicit drugs or any other activity of an irresponsible or illegal nature.
     
  • Please treat other contributors, our colleagues and Customer Service teams with respect and consideration. If we feel that comments are derogatory or insulting or are being posted persistently in order to "troll" the brand or its employees, we reserve the right to remove them.
     
  • Please don’t use swear words or language that may offend or be considered inappropriate. We may remove such comments at our discretion.
     
  • If a person or organization hasn’t given you express permission to use their name, photos, or audio/video content on our social channels please don’t post it.
     
  • Please make sure that what you post is factually correct and legally permissible, and isn’t defamatory, threatening, abusive, discriminatory, offensive, an invasion of privacy, or an infringement of any third party’s copyright or other intellectual property rights.
     
  • Do not post any advertising, spam, or links to external sites. This includes posts used in an attempt to direct traffic to other websites, blogs, Facebook pages or Twitter and Instagram accounts. If you do, we will delete these posts and your account may be blocked from viewing the social channel.
     
  • Do not post personal information about yourself that should remain private. If you do, we will be required to remove it.
     
  • At this moment we are only monitoring posts written in English.
     
  • If you do come across a comment on our page that you consider inappropriate, Facebook, Twitter and Instagram allows you to "mark as spam" or "report". Don’t be afraid to raise your hand!
     
  • All material posted on our Facebook page (including ours) must comply with Facebook’s Terms of Use.
     
  • All material replying to our tweets must comply with Twitter’s Terms of Use.
     
  • All material commenting on our Instagram posts must comply with Instagram’s Terms of Use.
     
  • We reserve the right to remove individual comments/replies and/or duplicate copies of the same comment/reply at any time for any reason without prior notice if we consider it to be inappropriate or unhelpful to the wider community of our social channels.
     
  • Please note that repeat violations of our community guidelines may be reported and blocked from participating on our social channel. So please be nice!
     
  • The North Face is not responsible or liable for any content posted or uploaded to this site by its users, or any content on third party sites.
     
  • If you'd like to contact us with a complaint, compliment, provide feedback, or say hello to our brands or products, please don't hesitate to use the "message" button to send us a direct message. We'll work to respond to you as quickly as possible!
     


Please note that our social channels and all content on them is intended for adults aged 18 and over, please do not forward the content on this page to anyone under the age of 18.
 

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Please click here to learn more about adjust your privacy settings on Twitter, here to control how Twitter personalizes content and collects and shares certain data, and here for information about Twitter, including Terms and Privacy.
 

Please click here to learn more about reporting content on Instagram, here to customize your Instagram profile’s privacy settings, and here to study your personalized advert interests on Instagram.