When products do come back to us, we repair as many as possible
to extend their life and prevent materials from ending up in a
landfill. Our staff of expert seamstresses and tailors has an average
tenure with the company of 25 years. They have seen just about
everything we have made and are extremely creative in devising
solutions. We have been around long enough that we’re starting to see
third-generation “hand-me-downs” sent in for repair.
The North Face warranty and repair department handles items returned
by consumers as well as anything that may have been damaged during
transport or stocking. Our first goal is to repair products to a “like
new” standard and get them back into the hands of our customers, our
outlet stores, or to our donation partners. We sort through the
remaining items that we are unable to fix and repurpose as much as we
can. Finally, whatever cannot be reused or recycled is downcycled. Our
stewardship also extends back into our supply chain where we find the
highest possible use for any defective or overstock materials.