Customer Service

All North Face garments have cleaning instructions on a tag inside the garment. In most jackets, you will find the tag stitched in the seam at the waist.

Washing your Gore-Tex® jacket will not hurt it. In fact, washing your jacket regularly will help maintain the DWR coating on the outside of the fabric, which causes water to bead up and shed off, rather than being absorbed.

Be sure to zip all zippers, and close all Velcro® fasteners before you wash your jacket. Please use a mild powder detergent. Liquid detergents can leave a residue on your jacket that will interfere with the DWR performance. You can wash your jacket in a regular washing machine, in cold water, on a gentle cycle. Put it through the rinse cycle twice, to be sure the detergent residue washes out. You can dry your jacket in a low temperature dryer, and if necessary, use a cool iron. Do not use bleach or fabric softeners, dry clean, or store when wet.

If you would like your poles repaired, please send them to the Warranty Department. If you have lost your poles and need them replaced, please call the Warranty Department, at 1 (866) 715-3223. We will need to know the style of your tent, and the type of pole you need replaced.

Once you have inspected your tent, clean all dust and dirt marks with a sponge, mild soap, and tepid water. Rinse with a clean wet sponge. Allow the tent to dry thoroughly before dismantling it. Do not soak your tent, and never machine-wash it. Store the tent loosely, in a large cotton sack or in a cardboard box, in a cool, dry place.

Be sure to wipe down your poles with a sponge or towel. Salt can corrode them, and dirt on poles stored with your tent can contribute to mildew growth. Be sure the shock cord in your poles is dry before storing.

Should mildew begin to form, set up the tent and clean it with a sponge and warm soapy water, then rinse with a clean sponge. Next, sponge-wipe the tent with a solution of ½ cup Lysol and 1 gallon of hot water. Leave the solution on the fabric and allow it to dry. Then, mix 1 cup of salt and 1 cup of concentrated lemon juice with 1 gallon of hot water. Rub the solution into the visible mildew and once again, allow it to dry.

This procedure will stop mildew growth and eliminate the odor, but it will not remove the stain. Any damage caused by mildew is not covered under warranty. These measures are offered to help you prolong the life of your tent once mildew has set in.

(2) Set up the tent: Push each pole into its sleeve until each pole tip can be held in place by the enclosed pole pocket at the end of the pole sleeve.

(3) Put on the flysheet: For protection from rain and other inclement weather, the flysheet must be used. Attach flysheet to pole ends/pockets.

(4) Stake down the tent: To keep the tent from blowing away in a sudden gust of wind, it is advisable to stake down the entire tent and fly.

You can download specific tent pitching instructions for the following tents:

(2) When not using your sleeping bag, store it in a cool, dry place.

(3) It is imperative to completely dry the sleeping bag before storage. If the bag is stored when wet or damp, you run the risk of mildew growth. The most efficient way to do this is to air-dry the bag outside, avoiding direct exposure to the sun. When drying, alternately turn the bag inside out - especially with our DryLoft® fabric or Gore-Tex® shelled bags. This allows for the insulation to dry more rapidly through the lining materials as well as helping to freshen the sleeping bag.

In rare cases, a material defect of manufacturing flaw may cause excessive down leakage in a product. If you find the above suggestion ineffective, we will be happy to inspect the item for you.

(2) Make sure to clean your shoes after use, as mud and dirt getting into the fabric can cause fiber decay. It is a common error to machine wash trail running shoes. Instead, use hot water, a rag and a cleansing agent to clean the footwear. To dry, stuff shoes and air-dry for best results.

(3) Store footwear in a cool, dry place to ensure they last as long as you do on that long run or hike.

Notice: The user assumes the risk of any personal injuries, damage to, or failure of the bicycle and any other losses if the bicycle is used in any competitive event (including bicycle racing or bicycle motocross, dirt biking, freestyle riding, or similar activities or training for such activities, altered in any way inconsistent with the bicycle's originally designed purpse, used for stunt riding, to tow another person or vehicle, used with motors or any power driven apparatus any of the foregoing will invalidate this limited warranty and World Wide Cycle Suppply shall not be liable for any failure, loss, damage, or injury resulting from such uses or alterations. World Wide Cycle Supply shall not be responsible for incidental or consequential damages. This limited warranty does not cover any personal injuries, damages to or failure of the bicycle or any other loses due to accident, misuse, alteration, neglect, abuse, normal wear and tear, improper assembly, improper fit, improper maintenance or use of unauthorized rfeplacement parts or parts not designed for the bicycle. This limited warranty is the only warranty applicable to the bicycle and is expressly in lieu of any other warranty. Anmy implied warranty, includeing any warranty of merchantability of fitness for a particular purpose, is limited in duration to the duriation of this express warranty. This limited warranty gives you specific legal rights and you may also have other rights which may vary from state to state. This limited warranty applies only to the United States.

Bicycles should not be returned to the main The North Face warranty address.

Please be sure to send your synthetic bags to us freshly laundered. Down bags should be professionally cleaned. We have a contract with a professional cleaning service that specializes in down products, and can have your down sleeping bags cleaned for a reasonable charge for you before we work on them.