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About Us

Contact Us

Want to contact The North Face®?

If you have a question about your order, want to give us your feedback, or just want to talk, feel free to contact us by email, phone, live chat or mail. 

 

For online returns, please visit www.thenorthface.com/returns to get started.

 

For donation or sponsorship requests, please visit www.thenorthface.com/request.

 

The North Face®

Customer Service (U.S. only)


Quick Links

Email Us
Chat Now

Telephone

(888) TNF-1968

Hours

Monday - Saturday: 8 a.m.-7 p.m. (EST)

Find A Store

Warranty Department - (U.S. only)

Telephone

1-866-715-3223 (prompt 7)
Monday - Friday
10 a.m.- 7p.m. (EST)
Email Warranty

Address

The North Face®
Warranty Department
14450 Doolittle Drive
San Leandro, CA 94577 USA

Canada Customer Service

Telephone

1-800-501-3054
1-514-832-0040
Fax: 1-514-832-0062

Address

The North Face® Canada
3260 Rue Guenette
Saint-Laurent, Quebec
H4S 2G5 Canada

Europe Customer Service

Telephone

39-0423-683-100
Fax: (+39) 0423-683-120

Address

The North Face® (Italy) S.r.l:
Via Levada 145
31040 Pederobba (TV) Italy