'In the Northern Hemisphere, the north face of a mountain is generally the coldest, iciest and most formidable route to climb. "The North Face" reflects our mission and dedication to exploring the extremes of our planet and our own capabilities. '
We make the best effort to process orders within one business day. For an estimate of shipping times, please reference the chart below:
|
Shipping Method |
Estimated Arrival |
|
Standard Shipping |
4-6 business days |
|
Two-day Shipping* |
2 business days |
|
Overnight* |
1 business day |
|
In-Store Pick-Up** |
3-7 business days |
*Overnight and Two-day delivery will ship the same day on orders placed before noon (PST). Orders placed after this time will ship the following business day. A signature may be required for delivery of some orders. To ensure delivery, a street address is required. **In-store pick-up is available at select locations only.
Sometimes credit/debit card statements contain two transactions, but this is only a temporary scenario. When a purchase is made, an authorization charge is placed on credit/debit cards which temporarily hold funds on an account. This is not actually a change on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization is released at a maximum of 72 hours from the time of order.
For your own protection and security, thenorthface.com may pre-authorize $1 to verify your billing address and credit/debit card information. Upon successful pre-authorization, we'll authorize the full amount of your purchase (plus any applicable sales tax and shipping fees). If this $1 pre-authorization fails, thenorthface.com will not authorize the full amount of your purchase. This $1 pre-authorization will drop off from your account within 2-3 business days (depending on your financial institution). We will collect payment or charge your debit/credit card only when the order is shipped.
The North Face® Gift Cards and eGift Cards are the perfect gift for mountaineers, alpinists, skiers, snowboarders, and outdoor enthusiasts. Available in whole dollar amounts from $10-1,000, The North Face® Gift Cards and eGift Cards are redeemable at thenorthface.com, at any of The North Face® Retail Stores, and at The North Face® Outlets.
How can I use a Gift Card/eGift Card?
Gift Cards/eGift Cards can be used in combination with a credit card, and multiple Gift Cards/eGift Cards can be used to complete a purchase. To redeem a Gift Card/eGift Card online, enter the unique Card number and PIN at checkout. To redeem at The North Face® Retail Store, bring in the Gift Card, or print a copy of the eGift Card, and deliver to sales associate at checkout.
How can I check the balance of my Gift Card/eGift Card?
Gift Card/eGift Card balances can be checked by calling 800-242-5353. You must possess the Gift Card/eGift Card in order to check your balance.
How will I receive a Gift Card/eGift Card when ordered?
Gift Cards are shipped individually, via free USPS. eGift Cards are emailed to recipient within moments of purchase, or can be emailed on a selected date.
Why isn’t my Gift Card being accepted at checkout?
Please verify the unique code and PIN number are entered exactly as displayed on the Gift Card, and enter again. If problems persist, contact our Customer Service.
If you've purchased a Gift Card at one The North Face® Retail Stores, and it begins with the numbers "2005", you cannot redeem this Gift Card at thenorthface.com. Please bring this card to any of our Retail Stores to exchange it for a Gift Card that can be used online, or use it on an in-store purchase.
Gift Cards/eGift Cards can be used to purchase merchandise at thenorthface.com and at any of The North Face® Retail Stores within the
Gift Cards/eGift Cards cannot be returned online, or in-store, and no special offer may be used to purchase a Gift Card/eGift Card. Gift Cards/eGift Cards cannot be redeemed for cash (except in states where legally required), and are not refundable if lost or stolen. Gift boxes are not available for Gift Cards.
If a physical Gift Card is lost or stolen, please provide the original or recent sales receipt indicating the date of purchase, along with photo identification. A replacement card will be issued for the dollar value remaining on the card at the time you reported the card lost or stolen. You must present a sales receipt showing a balance on the Gift Card in order for a replacement card to be issued.
There's no need to grab wrapping paper or tape, we offer gift boxes in a variety of sizes that will get any athlete's attention. Made from 100 percent recycled materials, every red gift box comes with tissue paper and an organic black ribbon (with our mantra of Never Stop Exploring™ printed throughout).
At this time, gift boxes are not available for footwear and equipment (i.e., tents, sleeping bags, packs) categories.
