Welcome to The North Face® Customer Service!
If you have a question about your order, want to give us your feedback, or just want to talk, feel free to contact us by email, phone, live chat or mail. Because we know questions arise outside of traditional business hours, our Customer Service representatives are available six days a week so you can get answers conveniently and promptly.
For warranty, repair, and general product inquiries, please contact our Warranty Department at 1-866-715-3223 (prompt 7), or email us at tnf_consumerservices@vfc.com. Our Warranty Department is available 7 a.m. - 4 p.m. (PST), Monday-Friday. To find out more about our warranty policy, click here.
(888) TNF-1968
Monday-Saturday
6 a.m. - 5 p.m. (PST)
1-866-715-3223 (prompt 7)
Monday - Friday
7 a.m.- 4 p.m. (PST)
tnf_consumerservices@vfc.com
The North Face®, Inc.
Warranty Department
14450 Doolittle Drive
San Leandro, CA 94577 USA
1-800-501-3054
1-514-832-0040
Fax: 1-514-832-0062
The North Face® Canada
3260 Rue Guenette
Saint-Laurent, Quebec
H4S 2G5 Canada
39-0423-683-100
Fax: (+39) 0423-683-120
The North Face® (Italy) S.r.l:
Via Levada 145
31040 Pederobba (TV) Italy
