For delivery by December 24th, please use our shipping timetable below.
Shipping Method………………………… Order By (date/time):
FedEx Smartpost.....................................December 10 / 11:59pm (PST)
Ship-to-Store Pick-up………………………. December 12 / 11:59pm (PST)
FedEx Ground Shipping……………………..December 14 / 11:59pm (PST)
FedEx Two-Day Shipping…………………...December 20 / 11:59pm (PST)
FedEx Overnight Shipping…………………..December 22 / 11:59pm (PST)
Gift Cards (FedEx Smartpost Shipping)......December 10 / 11:59pm (PST)
Custom Denali Jacket orders placed after Nov. 17, 2014 will ship in January 2015.
*Customer Service will be open 8:30am-2:30pm (EST) on 12/24 and will be closed on 12/25. Orders placed after 2pm (EST) on 12/23 through 12/25 will be processed the following business day.
VIPeak Rewards Program
Learn more here: http://www.thenorthface.com/vipeak
VIPeak Rewards members earn points for every purchase and for following The North Face all season long. Every March qualifying members (those with 10,000+ PeakPoints) can choose from an array of adventures in The North Face VIPeak Rewards Catalog. Learn More at http://www.thenorthface.com/vipeak
- Join for free
- Earn cash back
- Turn points into rewards
e-GIFT CARD and GIFT CARD
Buy gift cards here.
Available from $10-1,000, Gift Cards and eGift Cards are redeemable at thenorthface.com, The North Face® Retail Stores, and The North Face® Outlets.
Gift Cards are shipped individually, via free FedEx SmartPost. eGift Cards are emailed within 24 hours of purchase, or can be emailed on a selected date.
These can be used in combination with a credit card, and multiple Gift Cards/eGift Cards can be used at once. To redeem online, enter the unique Card number and PIN at checkout. To redeem at The North Face® Retail Store, bring in the Gift Card, or print a copy of the eGift Card, and hand it to sales associate at checkout.
The North Face® stands behind the quality of everything we sell and hope you’re happy with your gear. If you’re unsatisfied for any reason, return your merchandise by going to http://www.thenorthface.com/returns, or bring your gear to any of The North Face® retail stores. Merchandise must be purchased at The North Face® retail stores or at thenorthface.com to qualify for returns. All returns are accepted within a year of purchase. The North Face® does not refund items without a receipt.
Return Item(s) for a Refund If you purchased an item at thenorthface.com and want to return it for a full refund, click this link: http://www.thenorthface.com/returns and follow the instructions. When we receive your returned item(s) we will refund the original method of payment. Received returns are generally processed within three business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement.
Return Item(s) for Online Credit If you prefer to receive an online credit to purchase the same product in a different size/color, or want a completely different product, click this link: http://www.thenorthface.com/returns and follow the instructions. Received returns are generally processed within three business days of receipt.
How Do I Use My Online Credit? Once we have received your returned item(s) and added the credit to your account you are able to apply the credit to your order. To do this, log in to your account on thenorthface.com and check out as normal. During the checkout process you can apply as much of your credit as you like.
How to Send Us Your Return After you have completed your online return you will be prompted to print your packing slip. This packing slip will provide us with all the details we need to expedite your return. Just place this form in the box with the item(s) you are returning. The $7.00 shipping fee will be deducted from the amount credited to your account. If you do not have the mailing label from the original packing slip please use a signature required service such as FedEx or UPS to send your return back to us. Please do not use USPS. If you choose to use USPS, The North Face® cannot guarantee delivery of your package.
What If I Don’t Have My Order Number? If you don’t have your order number or you received the item as a gift, please contact Customer Service so we can help you to get the order number.
When Will I Get Credit for My Return? Received returns are generally processed within three business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement.
Returns In-Store For returns purchased in a The North Face Retail Store, the original receipt must accompany all in-store returns. For returns purchased on www.thenorthface.com, you must present the original packing slip when returning your item(s) in a store. Items purchased using PayPal must be returned online to receive credit to a PayPal account. PayPal items can not be returned in-store.
Can I Return Items Online that I Bought In The North Face® Retail Store? No. In-store purchases must be returned at one of our The North Face® retail stores.
How Can I Return an Item using PayPal? Items purchased using PayPal must be returned online to receive credit to a PayPal account. PayPal items can not be returned in-store.
Can I Return Items Online or in The North Face® Retail Store purchased from an authorized dealer? Sorry, no. The North Face® item(s) purchased at an authorized dealer must be returned to the same dealer, and can not be accepted at The North face® retail stores, or online at thenorthface.com.
Lifetime Warranty and Repairs For 40 years, outdoor athletes have trusted The North Face® products to protect them from extreme conditions. Always striving to build the best possible products backed by our warranty, all merchandise featured online and in our retail stores carry a lifetime warranty, enabling athletes to Never Stop Exploring™. If you purchase merchandise with defects in workmanship or materials, even after extended use, we’ll repair the product, without charge, or replace it, at our discretion. Please send all products for warranty evaluation to The North Face Warranty Department at 14450 Doolittle Drive, San Leandro, CA 94577.
Our lawyers told us we should tell you that this warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping. All shipping to Warranty must be pre-paid and insured. The North Face® cannot be liable for lost in-bound packages. California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary.
Buy online to avoid shipping charges and pick-up your order at your local The North Face® Retail Store within just a few business days. To be eligible, choose the In-store pick-up option at checkout, select the nearest The North Face® Retail Store, complete your order and wait to receive an email notification from us letting you know your item is available at the selected store.
Store Locator: http://www.thenorthface.com/en_US/north-face-store-locator/
There’s no need to grab wrapping paper or tape, we offer gift boxes in a variety of sizes that will get any athlete’s attention. Made from 100 percent recycled materials, every red gift box comes with tissue paper. At this time, gift boxes are not available for footwear and equipment (i.e., tents, sleeping bags, packs) categories.
Carbon emissions associated with every order on thenorthface.com are measured and offset by The North Face® via GreenShipping.