HOW CAN WE HELP?


If you have a question about your order, want to give us your feedback, or just want to talk, feel free to contact us by email, phone, live chat or mail.

For online returns, please visit www.thenorthface.com/returns to get started.

For donation or sponsorship requests, please visit www.thenorthface.com/request.

The North Face® Customer Service (U.S. only)
Telephone (888) TNF-1968 (888) 863-1968  

Please note:  Customer Service will be closed on Monday, Sept. 1 for Labor Day.  Orders placed on Sept. 1 will be processed the following business day.


Hours
Monday-Friday: 8am-7pm (EST)
Saturday: 9:30am-6pm (EST)

Warranty Department (U.S. only)
Telephone 1-855-500-8639
Monday - Friday
7am-3:30pm (PST)


Address
The North Face®
Warranty Department
14450 Doolittle Drive
San Leandro, CA 94577 USA

Canada Customer Service
Telephone 1-877-992-0111
1-514-404-4896
Fax: 1-888-857-7483

The Endurance Challenge Team is unable to assist customers with any information other than Endurance Challenge registration and participant information.  

The North Face® Endurance Challenge Team
c/o Hawkeye Sports & Experiential
2828 Route St. Suite 325
Dallas, TX  75201  USA
San Leandro, CA 94577 USA

Telephone 469-475-1317 (CST)
Fax 214-451-1910


The North Face® Blog

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Nikki Kimball Completes Historic 273-Mile Long Trail in Record Time
August 20 2012

Nikki Kimball completed the iconic Long Trail in just 5 days, 7 hours and 42 minutes, setting the women’s supported speed record.