return policy

The North Face® stands behind the quality of everything we sell and hope you’re happy with your gear. If you’re unsatisfied for any reason, return your merchandise by going to http://www.thenorthface.com/returns.  All returns are accepted within a year of purchase. 

Due to upgrades at our warehouse, online returns received after Dec. 1 will not begin to be processed until Dec. 8. Please anticipate a delay during this time.  We appreciate your patience as we improve our system.

Return Item(s) for a Refund
If you purchased an item at thenorthface.com and want to return it for a full refund, click this link: http://www.thenorthface.com/returns and follow the instructions. When we receive your returned item(s) we will refund the original method of payment.

How to Send Us Your Return
After you have completed your online return you will be prompted to print your packing slip. This packing slip will provide us with all the details we need to expedite your return. Just place this form in the box with the item(s) you are returning and return it to the address below.  Please use a signature required service to send back your package.  We do not cover shipping costs.

TNF E_Comm Returns
c/o VF Canada Distribution
40 Hereford Street
Brampton, Ontario, L6Y 0N3
Canada

What If I Don’t Have My Order Number?
If you don’t have your order number or you received the item as a gift, please contact Customer Service so we can help you to get the order number.
 
When Will I Get Credit for My Return?
Please allow 2-3 weeks to receive your credit and one billing cycle to see the credit on your credit card statement.  

Returns In-Store
The original receipt must accompany all in-store returns.  Items purchased using PayPal must be returned online to receive credit to a PayPal account.  PayPal items can not be returned in-store.

Can I Return Items Online that I Bought In The North Face® Retail Store?
No. In-store purchases must be returned at one of our The North Face® retail stores.

How Can I Return an item using PayPal?
IItems purchased using PayPal must be returned online to receive credit to a PayPal account. PayPal items can not be returned in-store.

Lifetime Warranty and Repairs
For 40 years, outdoor athletes have trusted The North Face® products to protect them from extreme conditions. Always striving to build the best possible products backed by our warranty, all merchandise featured online and in our retail stores carry a lifetime warranty, enabling athletes to Never Stop Exploring™. If you purchase merchandise with defects in workmanship or materials, even after extended use, we’ll repair the product, without charge, or replace it, at our discretion. Please send all products for warranty evaluation to The North Face Warranty Department at 3260 Guénette, Ville St-Laurent, QC H4S 2G5.

Our lawyers told us we should tell you that this warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping. All shipping to Warranty must be pre-paid and insured. The North Face® cannot be liable for lost in-bound packages. California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary.