Welcome to The North Face® Holiday Services Information Center
HOLIDAY SHIPPING SCHEDULE
Shipping Method……………… Order By (date/time):
Ground Shipping…………………. December 5 / 11:59pm (PST)
Express Shipping………………… December 13 / 9:59am (PST)
The North Face® stands behind the quality of everything we sell and hope you’re happy with your gear. If you’re unsatisfied for any reason, return your merchandise by going to http://www.thenorthface.com/returns. All returns are accepted within a year of purchase.
Return Item(s) for a Refund:
If you purchased an item at thenorthface.com and want to return it for a full refund, click this link: http://www.thenorthface.com/returns and follow the instructions. When we receive your returned item(s) we will refund the original method of payment.
Return Item(s) Shipping Cost: We do not pay return shipping costs.
How to Send Us Your Return: After you have completed your online return you will be prompted to print your packing slip. This packing slip will provide us with all the details we need to expedite your return. Just place this form in the box with the item(s) you are returning and return it to the address below. Please use a signature required service to send your package back to the address below. We do not pay for shipping costs.
The North Face – Web Returns 40 Hereford St, Unit 1 Brampton, ON L6Y 0N3
What If I Don’t Have My Order Number? If you don’t have your order number or you received the item as a gift, please contact Customer Service so we can help you to get the order number.
When Will I Get Credit for My Return? Please allow 2-3 weeks to receive your credit and one billing cycle to see the credit on your credit card statement. Returns received after Dec. 16, 2013 will be processed on or after Jan. 2, 2014. We apologize for the delay
Return Item(s) for Online Credit: If you prefer to receive an online credit to purchase the same product in a different size/color, or want a completely different product, click this link: http://www.thenorthface.com/returns and follow the instructions. We will credit your account on thenorthface.com within five days of receipt of your package(s).
How Do I Use My Online Credit? Once we have received your returned item(s) and added the credit to your account you are able to apply the credit to your order. To do this, log in to your account on thenorthface.com and check out as normal. During the checkout process you can apply as much of your credit as you like.
Can I Return Items Online that I Bought In The North Face® Retail Store? No. In-store purchases must be returned at one of our The North Face® retail stores.
Lifetime Warranty and Repairs: For 40 years, outdoor athletes have trusted The North Face® products to protect them from extreme conditions. Always striving to build the best possible products backed by our warranty, all merchandise featured online and in our retail stores carry a lifetime warranty, enabling athletes to Never Stop Exploring™. If you purchase merchandise with defects in workmanship or materials, even after extended use, we’ll repair the product, without charge, or replace it, at our discretion. Please send all products for warranty evaluation to The North Face Warranty Department at 3260 Guénette, Ville St-Laurent, QC H4S 2G5.
Our lawyers told us we should tell you that this warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping. All shipping to Warranty must be pre-paid and insured. The North Face® cannot be liable for lost in-bound packages. California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary.
There’s no need to grab wrapping paper or tape, we offer gift boxes in a variety of sizes that will get any athlete’s attention. Made from 100 percent recycled materials, every red gift box comes with tissue paper and an organic black ribbon (with our mantra of Never Stop Exploring™ printed throughout). At this time, gift boxes are not available for footwear and equipment (i.e., tents, sleeping bags, packs) categories.