If you have a question about your order, want to give us your feedback, or just want to talk, feel free to contact us by email, phone or mail.

For online returns, please visit to get started.

Due to upgrades at our warehouse, online returns received after Dec. 1 will not begin to be processed until Dec. 8. Please anticipate a delay during this time.  We appreciate your patience as we improve our system.

For donation or sponsorship requests, please visit

The North Face® Customer Service (Canada only)
Telephone 1-877-992-0111
Fax: 1-888-857-7483

Phone Hours
Monday-Wednesday: 8:30am-8pm (EST)
Thursday-Friday: 8:30-6pm (EST)

On Site Service
Monday-Friday: 9:00am-5:00pm (EST) 

Warranty Department:
The North Face Canada
3260 Rue Guenette
Saint-Laurent, Québec
H4S 2G5 Canada